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Global Household Goods Contract

U.S. Transportation Command (USTRANSCOM) awarded the Global Household Goods Contract (GHC), worth an estimated $6.2 billion, to HomeSafe Alliance, LLC, of Houston, Texas, on Nov. 4, 2021.


The Fixed-Price with Economic Price Adjustments, Indefinite-Delivery, Indefinite-Quantity contract provides complete door-to-door global household goods relocation transportation and warehouse services worldwide for Department of Defense (DOD) personnel, U.S. Coast Guard members, and other federal employees. The initial contract transition period and base period of performance were from Dec. 1, 2021, to Aug. 31, 2025. The Dec. 1 start date was delayed while protests were reviewed. USTRANSCOM and HomeSafe Alliance LLC began a planned transition period on Mar. 4, 2022. USTRANSCOM voluntarily agreed to a stay of performance beginning on Mar. 23, 2022 after a complaint was filed in the U.S. Court of Federal Claims (COFC) challenging award of the GHC. On Oct. 28, 2022, the U.S. Court of Federal Claims denied the protests and USTRANSCOM and HomeSafe Alliance LLC resumed the planned transition period on Nov. 3, 2022.


The GHC is one aspect of a broader plan to improve the relocation process for service members, civilian employees, and their families, and integrates functions currently performed by more than 900 commercial entities. The transition to a single move manager with an enduring contract is a key part of the reforms TRANSCOM is leading to deliver improvements to service members, DOD employees, and their families.


Quotes from U.S. Air Force General Jacqueline Van Ovost, Commander, U.S. Transportation Command

GHC Updates

On Nov. 3, 2022, USTRANSCOM and HomeSafe Alliance LLC resumed contract performance and the planned transition period.

On Oct. 28, 2022, the U.S. Court of Federal Claims denied the complaints, clearing the way for USTRANSCOM and HomeSafe Alliance LLC to resume contract performance. See the court ruling here.

On Mar. 23, 2022, U.S. Transportation Command began a stay of performance for the Global Household Goods Contract (GHC) after complaints were filed in the U.S. Court of Federal Claims (COFC) by Connected Global Solutions LLC and American Roll-on Roll-off Carrier Group Inc., challenging award of the GHC. Compliance with the stay of performance meant that the GHC transition period was put on hold until COFC litigation concluded.

On Mar. 4, 2022, USTRANSCOM and HomeSafe Alliance LLC began contract performance and a planned nine-month transition period.

On Mar. 3, 2022, the GAO denied protests made against the award of the Global Household Goods Contract, allowing for USTRANSCOM and HomeSafe Alliance LLC to begin contract performance and a planned nine-month transition period. See the GAO findings here and here.

On Nov. 23, 2021, USTRANSCOM was notified that protests were filed with the Government Accountability Office (GAO) by American Roll-On Roll-Off Carrier Group and Connected Global Solutions for the November 4, 2021, award of the global household goods contract. Start of the transition phase of the contract will be delayed until the GAO protest decisions are issued.

On Nov. 4, 2021, USTRANSCOM awarded the Global Household Goods Contract. See the OSD/PA award announcement here.

Articles

USTRANSCOM graphic

USTRANSCOM and HomeSafe Alliance resume GHC transition

Release #: 20221122-1 Tuesday, November 22, 2022
SCOTT AIR FORCE BASE, Ill. (Nov 22, 2022) – U.S. Transportation Command (USTRANSCOM) and HomeSafe Alliance, LLC, (HomeSafe) resumed work on the Global Household Goods Contract (GHC) during an in-person conference held Nov. 3 and 4 in O’Fallon, Ill.   Transition to the GHC had been paused while the groups awaited a decision from the U.S. Court of Federal Claims (COFC) regarding …
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USTRANSCOM and HomeSafe Alliance to resume GHC transition

Release #: 20221028-1 Friday, October 28, 2022
SCOTT AIR FORCE BASE, Ill. (Oct 28, 2022) – U.S. Transportation Command (USTRANSCOM) is pleased with the Court of Federal Claims’ (COFC) decision to deny the Global Household Goods Contract (GHC) award protests. The command is currently negotiating a contract modification to resume the contract’s transition period with awardee HomeSafe Alliance, LLC, (HomeSafe). The …
U.S. Air Force Gen. Jacqueline D. Van Ovost, commander, U.S. Transportation Command (USTRANSCOM), testifies before the Senate Armed Services Committee March 29, 2022, in Washington, D.C., to present the command’s annual posture statement. USTRANSCOM image

Van Ovost delivers command posture statement to Senate Armed Services Committee

Release #: 20220329-1 Tuesday, March 29, 2022
SCOTT AIR FORCE BASE, Ill. (March 29, 2022) – U.S. Air Force Gen. Jacqueline D. Van Ovost, commander, U.S. Transportation Command (USTRANSCOM), testified before the Senate Armed Services Committee today to present the command’s annual posture statement. In her opening remarks, Van Ovost said the command is in lockstep with U.S. Air Force Gen. Tod D. Wolters, commander, U.S. …
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GHC transition period paused after U.S. Court of Federal Claims filing

Release #: 20220323-1 Wednesday, March 23, 2022
SCOTT AIR FORCE BASE, Ill. (March 23, 2022) – U.S. Transportation Command (USTRANSCOM) voluntarily has agreed to a stay of performance for the Global Household Goods Contract (GHC). This action comes after Connected Global Solutions, LLC (CGSL) filed a complaint on March 14 in the U.S. Court of Federal Claims (COFC) challenging award of the GHC. Compliance with the stay of performance …
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Global Household Goods Contract transition period begins

Release #: 20220304-1 Friday, March 04, 2022

Frequently asked questions

Q: Why did you choose this Prime Contractor?

A: Following the criteria outlined in our Request for Proposal, the awardee presented the overall best value to the DOD that will deliver the quality improvements we seek for service members, DOD employees, and their families. USTRANSCOM considered all offerors’ business proposals, technical capabilities, past performance, and price.


Q: What is the scope of this contract? Does this cover the whole Defense Personal Property Program?

A: The contract is focused on those tasks associated with packing and moving household goods, storage-in-transit warehouse services, and unaccompanied baggage shipments. This contract does not replace the existing programs for long-term storage or the movement of personally owned vehicles.


Q: What improvements can customers expect to see?

A: Implementation of GHC is one aspect of a broader DoD reform plan to improve the relocation process for service members, DoD civilians, and their families. GHC is expected to deliver quality, on-time packing, shipping, and delivery of customer’s household goods. GHC is also expected to provide modern, digital tools to improve communication between the move manager and the customer, and settle claims quickly in the event of loss, damage, or inconvenience. We are focused wholly on delivering an improved relocation experience for service members, DoD civilians, and their families.


Q: How will performance of the contract be monitored?

A: A dedicated team of personal property experts and acquisition professionals at USTRANSCOM, in coordination with DOD’s existing network of more than 240 personal property offices operating around the globe, will provide contract oversight and compliance. The Contracting Office Representatives (CORs) and Quality Assurance Evaluators will monitor the contractor’s performance using the performance objectives listed in the Performance Work Statement. The CORs will prepare monthly performance assessments and provide the data to the Contracting Officer and Program Manager for continuous review. Within the contract, we will apply a combination of financial penalties and incentives to ensure the GHC single move manager provides service members, DOD employees, and their families the best moving experience.


Current Efforts:

As we have awarded the GHC, we aren’t waiting to implement the contract to enhance other aspects to the personal property program.


Improvements in 2022


IMPROVING INVENTORIES - We are working with the moving companies to shift from paper copies of inventories and use electronic inventories to the greatest extent possible. This will provide an improved record of the household goods pack-out and the condition they were in when packed. This effort is to accelerate – offering better services to members and families when moving. Electronic inventories will be mandatory in 2023.


PICK UP DATE CHOICE - We’re refining how customers input their desired pickup dates, adding the ability for customers to pick a preferred day inside their requested 7-day pickup window.


MOVING COMPANY CONTACT - The moving company will identify points of contact and email the member/family (customer) with that information to facilitate better communication before, during and after the move, improving the overall PCS experience.


SIMPLIFYING CLAIMS - We’ve also created a standardized form to simplify filing an inconvenience claim across the DOD. Military claims offices will be able to declare a catastrophic loss of a shipment regardless of the percent of inventory lines lost, damaged, or destroyed. In the past, the threshold was 60 percent of those lines.


SECURING YOUR PROPERTY - Moving companies are already required to place seals on containers, but we’re adding a requirement that customers be notified if any seals are broken, that seals be replaced, and that these actions and communications are noted in the record.


Additional Articles

The new Customer Facing Dashboard on the USTRANSCOM website at www.ustranscom.mil/dp3.

Defense Personal Property Program announces Customer Facing Dashboard

Release #: 20211109-1 Tuesday, November 09, 2021
U.S. Transportation Command’s (USTRANSCOM) Defense Personal Property Management Office (DPMO) unveiled its new Customer Facing Dashboard on the USTRANSCOM website at www.ustranscom.mil/dp3 on Oct. 21, 2021. The online tool is designed to give moving customers access to program trends and statistics, as well as the ability to view detailed information about moving companies operating in …
The new Military OneSource page, titled “PCS & Military Moves,” features all the resources and assistance a moving customer might need for their entire relocation experience, saving time and making it easier to access information from one centralized location.

Department of Defense Move.mil website relocates to Military OneSource

Release #: 20211026-1 Tuesday, October 26, 2021
SCOTT AIR FORCE BASE, Ill. (Oct. 26, 2021) – The Department of Defense recently launched a new landing page on MilitaryOneSource.mil designed to serve as a replacement for its previous information hub, Move.mil. The new page, titled “ PCS & Military Moves ,” features all the resources and assistance a moving customer might need for their entire relocation experience, …

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