USTRANSCOM to establish household goods satisfaction data through survey

SCOTT AIR FORCE BASE, Ill. (USTCNS) --- On behalf of the U.S. Transportation Command, American Management Systems and the Hay Group will survey service members to establish baseline quality of life satisfaction data for the current household goods movement system from now until early fall it was announced here today.

Randomly selected service members moving under the current system will be surveyed within 60 days of receiving household goods delivery at new stations.

The survey will provide service members an opportunity to have a major impact on the development of the new DOD personal property program.

"Service member participation will ensure the household goods movement process is improved for all service members in the future," said Air Force Lt. Col. Darcy Lilley, joint staff transportation officer.

The survey will ask several questions about the service member's moving experience.

"Care taken by moving crew at pick-up and delivery and overall satisfaction with your most recent personal property move are examples of the survey questions", said Debora Barnard, traffic management specialist at USTRANSCOM.

Service members should take note of the quality of service received during each phase of the moving process (counseling, pre-move process, packing, pick-up, delivery, quality of moving company).

"Our goal is to improve service member quality of life and provide the best value for the Department of Defense", said Frank Weber, deputy director for logistics and business operations at USTRANSCOM.

This survey is a step in completing the USTRANSCOM Household Goods Pilot Program Evaluation. The deputy under secretary of defense (logistics) tasked USTRANSCOM to evaluate personal property pilot programs as part of Management Reform Memorandum #6 - Reengineering the Movement of Household Goods.

The objective of the evaluation is to ensure a basis for a USTRANSCOM recommendation to the Secretary of Defense on the future of the DOD Personal Property Program.

USTRANSCOM is one of nine U.S. military unified commands and is headquartered at Scott Air Force Base, Ill. USTRANSCOM provides air, land and sea transportation for the Department of Defense in peace and war and is supported by Army, Navy, Marine Corps, Coast Guard, and Air Force personnel.