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New recruit process wins recognition for MTMC

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ALEXANDRIA, Va. (USTCNS) --- Gail Andrews often sees the results of her work.

Traveling on official business with the Military Traffic Management Command, Andrews often sees small knots of military recruits at the nation's airports.

They are easy to spot. Young men and women clustered around a group leader carrying a big envelope.

"I feel very proud for what they're doing," said Andrews. "We try to make their travel as stress free as possible.

"I'll go up to them and talk to them," said Andrews. "Some recruits are overwhelmed by the whole process and I like to let them know there is some help for them if they need it."

Andrews, chief, recruit movement branch, is responsible for the movement of an average of 220,000 military recruits from the nation's 62 Military Enlistment Processing Stations to Army, Navy, Air Force, Marine Corps and Coast Guard basic training sites.

It is a big job for six people.

The team also supports enlistment stations in Alaska, Hawaii and Puerto Rico.

Andrews and her team take pride in their work.

A 30-year MTMC veteran, Andrews was working as a transporter before virtually all of the recruits were born.

Recruit movement branch is a one-stop shopping for recruits.

Ticket lost?
Weather delay?
Orders lost?
Hungry?

New recruits call a toll-free number and reach Andrew's team for assistance - or, in non-duty hours, MTMC's the 24-hour-a-day operations center.

The work of Andrews and her team has been recognized.

Andrews was the Military Traffic Management Command representative on a special Office of the Assistant Secretary of the Army (Financial Management and Comptroller) 10-member team which re-engineered the way recruits paid for their meals enroute to their first duty station.

That team is one of four winners in this year's "Government Executive" magazine's Travel Managers of the Year awards.

Formerly, recruits used a cumbersome manual process to pay for meals enroute to their basic training site.

"Restaurants collected and sent the tickets to the Defense Finance & Accounting Service," said the travel award citation, "which manually entered the information multiple times in order to reimburse the restaurants."

Not any more.

Now, recruits use a meal check for each meal -- $6 for either breakfast or lunch and $16 for dinner.

The re-engineering saves the government $1.2 million annually. The cost of handling a meal check has dropped 93 percent - from $12.25 to 92 cents.

"Judges were impressed with the program's improved accuracy and productivity and its use of e-commerce tolls and partnership with industry," said the citation.

After pilot tests for recruit processing centers in New York, Chicago and Dallas - the plan was adopted nationally.

While traveling to temporary duty assignments at Fort Leonard Wood, Mo., and Fort Knox, Ky., Andrews says she has watched recruits with meal checks at work.

"It is really good for recruits," said Andrews. "They have a bigger selection of dining facilities and may go where they choose.

"The vendors are happy because they get paid very quickly."

MTMC's recruit branch includes Debra Anderson, Joel Dickerson, Patty Proctor and Andrews. Information management support comes from Phyllis French and Richard Currier.

Andrew's 10-member team included representatives from the Defense Finance & Accounting Service, Army, military processing centers and Chase Manhattan Bank. (FROM MILITARY TRAFFIC MANAGEMENT COMMAND PUBLIC AFFAIRS).

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