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MTMC processes one-time-only shipments in record time

ALEXANDRIA, Va. (USTCNS) --- One of the most time-consuming processes for customers of the Military Traffic Management Command is being radically changed.

The time required to process one-time-only orders - those not covered in MTMC ocean contracts -- has plummeted.

And, not only has the time dropped drastically - but also the number of such orders being processed.

Even more, a new Web-based software will speed along processing.

"We feel we're making a difference in the transportation world," said Maj. Serge Pelletier, who coordinates one-time-only shipment processing.

"This results in better service to our customers and this is the name of the game," said the Canadian exchange officer.

Few transportation processes have changed as much as the one-time-only shipments in the past two years.

In January 2000, it took an average of 35 days to process a one-time-only customer order.

Now, the numbers of orders have been slashed and processing time hovers around the five-day mark.

The number of orders has been reduced through expanding of MTMC's ocean carrier contracts such as the Universal Services Contract, said Pelletier.

In the first six months of 2000, MTMC processed 643 one-time-only orders. However, amendments in the Universal Services Contract 02 have added new routes and new services. As a consequence, the number of one-time-only contracts was reduced by 43 percent, to 363, for the same period in 2001.

It is expected they will drop even more in 2002 with the introduction of Universal Service Contract 03. This contract may cut the remaining one-time-only contracts by another 50 percent.

That means the MTMC headquarters one-time-only staff will be processing, on average, fewer than 200 one-time-only contracts.

"Some contracts are harder than others," said Pelletier. "However, with fewer contracts we can put more emphasis on the ones that remain.

One-time-only contracts cover the gamut of customer transportation moves. These shipments include service members personally owned vehicles or household goods going to such diverse locations as Uzbekistan and the Dominican Republic.

A year ago, Pelletier personally provided oversight to the move of a surplus Navy landing craft medium from Beaumont, Texas, to Tunisia. Initially, the vessel had to be moved across country by truck from California to initiate the one-time-only contract.

"You really get an appreciation for the complexity of the transportation requirements when you see something as big as that," he said.

Other changes in one-time-only processing are coming as well, said Pelletier.

MTMC is developing a Web-based system that will speed processing.

"Right now, we do everything manually," he said. "This new system will avoid all that.

It will generate a lot of the documents and it will allow visibility to our booking offices - sort of an in-process visibility." (FROM MILITARY TRAFFIC MANAGEMENT COMMAND PUBLIC AFFAIRS)

Office of Public Affairs - transcom-pa@mail.mil
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