New 911 service comes to Dover AFB: Dover AFB first in AF to receive training
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DOVER AIR FORCE BASE, Del. (USTCNS) --- Dover Air Force Base scored another first recently, becoming the first base to receive training by a nationally accredited emergency medical dispatch certified trainer.
The class, according to Dover's Fir Chief Donald Strejewske, attended by members of Charleston's 436th Fire Protection Flight and Security Forces Squadron, as well as firefighters from Scott AFB, Ill., Air Force Academy, Pope AFB, N. C., Hanscom AFB, Mass., Charleston AFB, S.C., Travis AFB, Calif. Fairchild AFB, Wash., Edwards AFB, Eglin AFB, and Wright-Patterson AFB, Ohio.
Dover AFB has recently consolidated all its emergency services to one phone number, 911. In the past, base personnel would have had to call each agency individually, depending on the emergency, said to Strejewske.
"If someone needed an ambulance, they called the clinic. If there was a fire, they called the fire department," he said. "Often times, the person receiving the call only took basic information like name, address, and the type of emergency. By consolidating all calls to one dispatcher, base personnel can call 911 for any type of situation and the dispatcher will have the resources to get the caller the help they need for any situation."
There is a misconception that dispatchers just sit back and answer phones all day, and it's not a big responsibility, but this is not true, according to instructor Pete Zekoff, a certified trainer from Alabama Fire College.
"When you need help, you don't want to worry about who you're talking to," said Zekoff. "Dispatchers can have an intense and stressful job, which carries a lot of responsibility."
Students learned the importance of asking the right questions, in sequential order, as well as verifying information and listening techniques to dispatch the appropriate units as quickly as possible.
"After a unit is dispatched, help can still be offered over the phone," said Zekoff. "You don't have to be a trained emergency medical technician to provide help. Dispatchers have resources to guide the caller through any emergency, from a heart attack or weather disaster to a shooting, and can offer the caller help until responders arrive."
During one portion of the class, students listened to real 911 calls, some successful and some not. During one successful call, an operator guided a frenzied father through administering CPR to his drowning baby. Students also received hands-on training, taking simulated calls on a dispatch console.
According to Senior Airman Jeremy Valler, 436th Fire Protection Flight, the class was a real eye-opener.
"Firefighters take turns working in the alarm (dispatch) room for six months at a time," said Valler. "I'm sorry I didn't take this class when I first went in, I'd definitely have a better outlook on it. There is so much more to the job than I originally thought."
(FROM AIR MOBILITY COMMAND PUBLIC AFFAIRS)
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