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MTMC Web site speeds answers to customers, industry partners

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ALEXANDRIA, Va. (USTCNS) --- If you need an answer to a personal property or privately owned vehicle question, a Web site offered by the Military Traffic Management Command gives you the opportunity to get it in a hurry.

The Web site is at www.mtmc.army.mil. Upon entering the site, click on the Personal Property Tab at the top of the screen. The Personal Property Homepage then offers sub topics on the left side of the page. These allow access to the Frequently Asked Questions section.

"It is enormously popular said Cliff Mechalske, MTMC's Web Functional Manager/Application developer, Personal Property Systems. "You can submit additional questions, or view the existing questions."

The site has been available since June 2001, and questions have greatly expanded, said Mechalske.

"There is a constant flux of military members moving or changing their duty stations," said Mechalske. "They often have questions and concerns about the movement of their household goods and/or privately owned vehicles. Meanwhile, shippers often require interpretation of regulations or procedures governing the movement of personal property for the Department of Defense."

The Web site has received customer praise, said Mechalske, because of its easy access and broad range of topics. Hank Spieler of MTMC's Domestic & International Rates Team, agrees.

"Before we established the MTMC Web site," said Spieler, "the most frequent, telephonically asked question by military members to their local Personal Property Shipping Offices was, "'Where is my POV"? "Carriers, on the other hand, frequently asked for guidance or interpretations on the international or domestic solicitations."

Another area of customer questions, said Spieler, dealt with military member entitlements in a permanent change of station move.

"However, whenever military members ask questions about entitlements," said Spieler, "Personal Property Shipping Offices and MTMC must lead them to their military service representatives for answers. Each service handles its own entitlements, at the installation or major command level."

The use of Frequently Asked Questions greatly reduced telephone inquires, said Spieler.

Here are some examples of Frequently Asked Questions on the Web site:

Q. Where can I find information on the extended Household Goods Shipping containers?
A. MTMC Pamphlet 55-12, Section II, sub paragraph 2001 and 2003.

Q. Is there a system over the Internet that the member can track their household goods?
A. Currently, there is no program on the Internet for a member to track their shipment. The only contact is a 1 (800) number that carriers have established, which gives you the ability to contact them and determine where your property is located.

Q. I have been unable to download the complete solicitation of the Direct Procurement Method International Commercial Air Solicitation, Vol. 33 (effective Oct. 1, 2001). The Web site appears to have an underlined link, but when I click to access it, nothing happens. Could you please advise me on the status? The current Volume 33 rates are available, but we need to obtain a copy of the current solicitation.
A. The DPM International Commercial Air Solicitation, Vol. 33 can be downloaded at http://www.mtmc.army.mil/CONTENT/3585/dpm33.pdf

Q. When a domestic shipment arrives at an agent on a holiday, and you are unable to notify the Transportation Office, do you refuse shipment? Or, do you unload the truck and notify the transportation officer on the next workday. If so, is shipment subject to Storage-In-Transit for the days you held it in your warehouse until the Transportation Officer was available?
A. Carriers cannot clear shipments on established Federal holidays. The carrier should contact the Personal Property Shipping Office on the next workday to clear it. If the shipment is placed into storage and a Storage-In Transit control number is issued by the Personal Property Shipping Office, the storage charges begin that day, not the day of the holiday. Whether an agent should accept or refuse a shipment arriving on a holiday is between the carrier and the agent.

Q. Where can I find information regarding Do-It-Yourself moves? Is there a pamphlet on the Internet?
A. No such pamphlet exists, as each military service has unique requirements that apply only to their respective service members. Do-It-Yourself moves are under their control. Refer to the Joint Federal Travel Regulation or the appropriate military service regulation.

Q. When does the storage time start if you ship your property early? If I retire in December, but ship my property in October, does the time start on my retirement day or the date the property arrives. For short-term Storage-In-Transit and long-term?

A. Please contact the nearest personal property shipping office or your service headquarters.

Q. Where can I find in your new Web site the latest updates?
A. Latest updates are listed as "What's New on the New Web Site."

Q. The pages for the personal property shipment information are coming up as "not found." Are they going to be put back on there?
A. The Personal Property Shipment information has been corrected. We apologize for the inconvenience with the MTMC Web site during its transition. Any concerns with the new Personal Property web site can be sent to property@mtmc.army.mil

Q. Is there any information about when the Change 1 to the Defense Travel Regulation will be published and will a link be established from your Web page when it is published to the Federal Register?
A. Change 1 to the Defense Travel Regulation is scheduled to be published this spring. A link will be established from our Web site.

Q. Where can a list of installation names and Government Bill of Lading Office Codes (GBLOC), addresses, and contacts be found or obtained?
A. The above information can be found in the Personal Property Consignment Instruction Guides, Volumes I & II, which are located on our Web site.

(FROM MILITARY TRAFFIC MANAGEMENT COMMAND PUBLIC AFFAIRS)

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