Most of us see U.S. Transportation Command as the large office building on the corner, but, many of our customers see us through the world-wide web and our virtual “office” at www.transcom.mil.
A team of USTRANSCOM professionals led by the Change Management staff recently undertook the daunting process of building new external web pages to replace the aged current site. The team chosen to build the new website consisted of members from TCPA, TCAQ, TCJ3, TCJA, TCJ1, TCJ6, and the ERC.
The group worked with the theme “Doing Business with TRANSCOM,” that would provide them direction throughout the many hours of designing, planning, and implementation of the site.
“This was a complete redo of the previous pages with a cleaner more navigable menu and layout,” said Dewain Freeze, webmaster, TCJ6.
While TCPA is responsible for the web page, TCJ6 is the webmaster and does all the development, design, and maintenance on the site and were the “heavy mover” for the project.
“My area of interest was to facilitate communication between the customer(s) and the developers to ensure that the project was meeting deadlines and that the developers were getting needed inputs,” said Freeze.
While the team was looking for a cleaner, brighter, and simpler look, they also focused on bringing the business side of USTRANSCOM to a more prominent space on the page.
“Our ‘hit’ count numbers on the old page indicated that the majority of viewers weren’t visiting the page to read news, but instead, were looking for more business related information,” said Maj. Matt Gregory, deputy, TCPA.
The web team chose the Enterprise Readiness Center, Doing Business with USTRANSCOM, and Moving Passengers and Cargo as the three main focus areas based on their existing theme.
“The new design is more user friendly, allowing quick access to useful acquisition information,” said Pamela Hall, director, Small Business, TCAQ.
A special item feature of the new site is an Industry Engagement calendar that shows all events TRANSCOM members from TCAQ, and the ERC attend.
The site was recently unveiled by Gen. Darren McDew, commander, USTRANSCOM with great success at the 2015 Fall National Defense Transportation Association meeting to all our industry partners and military members who attended the event.
“(We) have already received positive feedback both with internal and external customers,” said Hall.
While the site has only been public for approximately one-month, the team is already looking to the future and working within the organization to get more feedback for future changes.
“With the first version out publicly,” said Gregory, “we are preparing future upgrades that will include shipping estimate quotes, customer feedback, and better newcomer information.”
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