dHHG = Domestic Household Goods
iHHG = International Household Goods
iUB = International Unaccompanied Baggage

Total DPS Shipments (weeks 1 - 52)

3 Year
Average Pickups
2020
Total Pickups
2021
Total Pickups
3 Year Average Pickups: 322,660 322,660 2020 Total Pickups: 289,481
289,481
2021 Total Pickups: 272,324
272,324

Global Household Goods and
Unaccompanied Baggage Shipment Overview

Total Peak Season DPS Shipments (15 May - 31 Aug)

3 Year
Average Pickups
2020
Total Pickups
2021
Total Pickups
3 Year Average Pickups Peak Season: 128,225 128,225 2020 Total Pickups Peak Season: 119,115
119,115
2021 Total Pickups Peak Season: 116,651
116,651

Week of Year

  Week 1 1 Week 2 2 Week 3 3 Week 4 4 Week 5 5 Week 6 6 Week 7 7 Week 8 8 Week 9 9 Week 10 10 Week 11 11 Week 12 12 Week 13 13 Week 14 14 Week 15 15 Week 16 16 Week 17 17 Week 18 18 Week 19 19 Week 20 20 Week 21 21 Week 22 22 Week 23 23 Week 24 24 Week 25 25 Week 26 26 Week 27 27 Week 28 28 Week 29 29 Week 30 30 Week 31 31 Week 32 32 Week 33 33 Week 34 34 Week 35 35 Week 36 36 Week 37 37 Week 38 38 Week 39 39 Week 40 40 Week 41 41 Week 42 42 Week 43 43 Week 44 44 Week 45 45 Week 46 46 Week 47 47 Week 48 48 Week 49 49 Week 50 50 Week 51 51 Week 52 52
2021 Total Pickups 2021 Total Pickups 2021 Total Pickups for Week 1 - 4,107 4,107 2021 Total Pickups for Week 2 - 5,515 5,515 2021 Total Pickups for Week 3 - 5,101 5,101 2021 Total Pickups for Week 4 - 4,428 4,428 2021 Total Pickups for Week 5 - 5,463 5,463 2021 Total Pickups for Week 6 - 4,200 4,200 2021 Total Pickups for Week 7 - 4,569 4,569 2021 Total Pickups for Week 8 - 4,610 4,610 2021 Total Pickups for Week 9 - 5,950 5,950 2021 Total Pickups for Week 10 - 4,368 4,368 2021 Total Pickups for Week 11 - 4,616 4,616 2021 Total Pickups for Week 12 - 5,156 5,156 2021 Total Pickups for Week 13 - 5,807 5,807 2021 Total Pickups for Week 14 - 5,252 5,252 2021 Total Pickups for Week 15 - 4,682 4,682 2021 Total Pickups for Week 16 - 5,471 5,471 2021 Total Pickups for Week 17 - 6,060 6,060 2021 Total Pickups for Week 18 - 7,289 7,289 2021 Total Pickups for Week 19 - 6,699 6,699 2021 Total Pickups for Week 20 - 8,008 8,008 2021 Total Pickups for Week 21 - 8,579 8,579 2021 Total Pickups for Week 22 - 9,552 9,552 2021 Total Pickups for Week 23 - 7,272 7,272 2021 Total Pickups for Week 24 - 8,666 8,666 2021 Total Pickups for Week 25 - 8,986 8,986 2021 Total Pickups for Week 26 - 9,001 9,001 2021 Total Pickups for Week 27 - 7,547 7,547 2021 Total Pickups for Week 28 - 6,716 6,716 2021 Total Pickups for Week 29 - 7,806 7,806 2021 Total Pickups for Week 30 - 7,525 7,525 2021 Total Pickups for Week 31 - 7,065 7,065 2021 Total Pickups for Week 32 - 6,891 6,891 2021 Total Pickups for Week 33 - 6,562 6,562 2021 Total Pickups for Week 34 - 6,475 6,475 2021 Total Pickups for Week 35 - 6,702 6,702 2021 Total Pickups for Week 36 - 6,185 6,185 2021 Total Pickups for Week 37 - 5,151 5,151 2021 Total Pickups for Week 38 - 6,043 6,043 2021 Total Pickups for Week 39 - 5,922 5,922 2021 Total Pickups for Week 40 - 5,969 5,969 2021 Total Pickups for Week 41 - 5,091 5,091 2021 Total Pickups for Week 42 - 4,889 4,889 2021 Total Pickups for Week 43 - 5,018 5,018 2021 Total Pickups for Week 44 - 4,513 4,513 2021 Total Pickups for Week 45 - 847 847 2021 Total Pickups for Week 46 - 0 0 2021 Total Pickups for Week 47 - 0 0 2021 Total Pickups for Week 48 - 0 0 2021 Total Pickups for Week 49 - 0 0 2021 Total Pickups for Week 50 - 0 0 2021 Total Pickups for Week 51 - 0 0 2021 Total Pickups for Week 52 - 0 0
2020 Total Pickups 2020 Total Pickups 2020 Total Pickups for Week 1 - 3,529 3,529 2020 Total Pickups for Week 2 - 5,052 5,052 2020 Total Pickups for Week 3 - 4,764 4,764 2020 Total Pickups for Week 4 - 4,384 4,384 2020 Total Pickups for Week 5 - 4,988 4,988 2020 Total Pickups for Week 6 - 4,154 4,154 2020 Total Pickups for Week 7 - 4,724 4,724 2020 Total Pickups for Week 8 - 4,567 4,567 2020 Total Pickups for Week 9 - 5,484 5,484 2020 Total Pickups for Week 10 - 4,413 4,413 2020 Total Pickups for Week 11 - 4,385 4,385 2020 Total Pickups for Week 12 - 2,164 2,164 2020 Total Pickups for Week 13 - 2,094 2,094 2020 Total Pickups for Week 14 - 1,712 1,712 2020 Total Pickups for Week 15 - 1,457 1,457 2020 Total Pickups for Week 16 - 1,672 1,672 2020 Total Pickups for Week 17 - 1,730 1,730 2020 Total Pickups for Week 18 - 2,156 2,156 2020 Total Pickups for Week 19 - 2,367 2,367 2020 Total Pickups for Week 20 - 4,475 4,475 2020 Total Pickups for Week 21 - 5,791 5,791 2020 Total Pickups for Week 22 - 6,265 6,265 2020 Total Pickups for Week 23 - 5,868 5,868 2020 Total Pickups for Week 24 - 7,358 7,358 2020 Total Pickups for Week 25 - 8,578 8,578 2020 Total Pickups for Week 26 - 10,683 10,683 2020 Total Pickups for Week 27 - 9,656 9,656 2020 Total Pickups for Week 28 - 10,245 10,245 2020 Total Pickups for Week 29 - 9,288 9,288 2020 Total Pickups for Week 30 - 9,122 9,122 2020 Total Pickups for Week 31 - 9,212 9,212 2020 Total Pickups for Week 32 - 7,916 7,916 2020 Total Pickups for Week 33 - 7,370 7,370 2020 Total Pickups for Week 34 - 7,288 7,288 2020 Total Pickups for Week 35 - 8,131 8,131 2020 Total Pickups for Week 36 - 6,665 6,665 2020 Total Pickups for Week 37 - 5,744 5,744 2020 Total Pickups for Week 38 - 6,503 6,503 2020 Total Pickups for Week 39 - 6,966 6,966 2020 Total Pickups for Week 40 - 6,260 6,260 2020 Total Pickups for Week 41 - 5,524 5,524 2020 Total Pickups for Week 42 - 5,264 5,264 2020 Total Pickups for Week 43 - 5,333 5,333 2020 Total Pickups for Week 44 - 5,943 5,943 2020 Total Pickups for Week 45 - 5,377 5,377 2020 Total Pickups for Week 46 - 5,097 5,097 2020 Total Pickups for Week 47 - 6,344 6,344 2020 Total Pickups for Week 48 - 4,315 4,315 2020 Total Pickups for Week 49 - 6,078 6,078 2020 Total Pickups for Week 50 - 5,618 5,618 2020 Total Pickups for Week 51 - 6,268 6,268 2020 Total Pickups for Week 52 - 3,140 3,140
3-Year Average Pickups 3-Year Average Pickups 3-Year Average Pickups for Week 1 - 5,190 5,190 3-Year Average Pickups for Week 2 - 5,047 5,047 3-Year Average Pickups for Week 3 - 4,794 4,794 3-Year Average Pickups for Week 4 - 4,763 4,763 3-Year Average Pickups for Week 5 - 5,101 5,101 3-Year Average Pickups for Week 6 - 4,374 4,374 3-Year Average Pickups for Week 7 - 5,127 5,127 3-Year Average Pickups for Week 8 - 5,115 5,115 3-Year Average Pickups for Week 9 - 5,694 5,694 3-Year Average Pickups for Week 10 - 4,642 4,642 3-Year Average Pickups for Week 11 - 5,083 5,083 3-Year Average Pickups for Week 12 - 4,336 4,336 3-Year Average Pickups for Week 13 - 4,939 4,939 3-Year Average Pickups for Week 14 - 3,856 3,856 3-Year Average Pickups for Week 15 - 4,105 4,105 3-Year Average Pickups for Week 16 - 4,756 4,756 3-Year Average Pickups for Week 17 - 5,595 5,595 3-Year Average Pickups for Week 18 - 5,216 5,216 3-Year Average Pickups for Week 19 - 5,631 5,631 3-Year Average Pickups for Week 20 - 7,509 7,509 3-Year Average Pickups for Week 21 - 9,131 9,131 3-Year Average Pickups for Week 22 - 8,224 8,224 3-Year Average Pickups for Week 23 - 8,665 8,665 3-Year Average Pickups for Week 24 - 9,569 9,569 3-Year Average Pickups for Week 25 - 9,687 9,687 3-Year Average Pickups for Week 26 - 10,546 10,546 3-Year Average Pickups for Week 27 - 7,556 7,556 3-Year Average Pickups for Week 28 - 9,779 9,779 3-Year Average Pickups for Week 29 - 9,048 9,048 3-Year Average Pickups for Week 30 - 9,151 9,151 3-Year Average Pickups for Week 31 - 8,261 8,261 3-Year Average Pickups for Week 32 - 7,173 7,173 3-Year Average Pickups for Week 33 - 6,975 6,975 3-Year Average Pickups for Week 34 - 6,950 6,950 3-Year Average Pickups for Week 35 - 7,485 7,485 3-Year Average Pickups for Week 36 - 5,510 5,510 3-Year Average Pickups for Week 37 - 5,656 5,656 3-Year Average Pickups for Week 38 - 6,170 6,170 3-Year Average Pickups for Week 39 - 6,781 6,781 3-Year Average Pickups for Week 40 - 5,492 5,492 3-Year Average Pickups for Week 41 - 5,224 5,224 3-Year Average Pickups for Week 42 - 5,192 5,192 3-Year Average Pickups for Week 43 - 5,543 5,543 3-Year Average Pickups for Week 44 - 5,676 5,676 3-Year Average Pickups for Week 45 - 5,222 5,222 3-Year Average Pickups for Week 46 - 5,218 5,218 3-Year Average Pickups for Week 47 - 5,294 5,294 3-Year Average Pickups for Week 48 - 4,967 4,967 3-Year Average Pickups for Week 49 - 5,820 5,820 3-Year Average Pickups for Week 50 - 6,051 6,051 3-Year Average Pickups for Week 51 - 6,465 6,465 3-Year Average Pickups for Week 52 - 3,306 3,306

Service Share by Movement Type - Calendar Year 2021

Household Goods and
Unaccompanied Baggage
Non-Temp Storage
Lots in Storage
Personally Operated Vehicles Arrived
Destination Vehicle Processing Center Count
Household Goods and Unaccompanied Baggage: 272,324 272,324 Non-Temp Storage Lots
in Storage: 27,146
27,146
Personally Operated Vehicles Arrived
Destination Vehicle Processing Center Count: 54,610
54,610

On-Time Deliveries (HHG & UB)

DPS Customer Satisfaction Survey (CSS) Results for 2021

CSS Results when asked "How would you rate your overall satisfaction with the moving company's timeliness, courtesy, professionalism, and responsiveness in all phases of your move from first contact through delivery, to include any followup?"

Select a TSP to view metrics
Sort by:

2021 Delivered Shipments

Customer Satisfaction & Claims (HHG & UB)

dHHG
iHHG
iUB
CSS % Satisfied
Claim Rate
Average Claim Amount
66.7%
22.1%
$43
-%
-%
$-
-%
-%
$-
Overall Program
CSS % Satisfied
Claim Rate
Average Claim Amount
93.4%
21.1%
$301
92.2%
14.5%
$756
95.7%
4.4%
$80

2021 Punitive Actions

A Letter of Warning serves as notice to a TSP that if violations or performance problems continue, suspension action may follow.
Letters of Warning
104
A Letter of Suspension can be issued for repeated violations or a single violation that endangers DoD property (a.k.a. immediate suspensions) and typically last 30 days.
Letters of Suspension
1

When a TSP violates any provision of its agreement and/or the DP3 business rules, the PPSO may issue LOW(s) or LOS(s). Consequently, a TSP could receive multiple punitive actions from a single shipment. For more details, contact your shipping office.

2021 On-Time Deliveries (HHG & UB)

Months without markers indicate no shipments.

If you have any questions regarding your assigned TSP, please contact your local transportation office.

Data Capture: 1 JAN 2021 - 31 OCT 2021

Follow Us On:

Facebook      Twitter      LinkedIn


Connect to USTRANSCOM JECC JTRU AMC MSC SDDC
Office of Public Affairs|United States Transportation Command|Scott Air Force Base IL 62225-5357
This is a Department of Defense (DOD) computer system. Please read our Privacy, Accessibility, Use and Non-Endorsement Disclaimer Notice.

Name, subject, and message are required.
Either phone or email is required.

Enter the case-sensitive text from the image into the box below it:*

Having trouble reading? Click to refresh. Click to refresh CAPTCHA image.

Fields marked with * are required.