Gen. Van Ovost testifies before the HASCClick Here

dHHG = Domestic Household Goods
iHHG = International Household Goods
iUB = International Unaccompanied Baggage

Total DPS Shipments (weeks 1 - 52)

3 Year
Average Pickups
2022
Total Pickups
2023
Total Pickups
3 Year Average Pickups: 301,882 301,882 2022 Total Pickups: 300,727
300,727
2023 Total Pickups: 34,345
34,345

Global Household Goods and
Unaccompanied Baggage Shipment Overview

Total Peak Season DPS Shipments (15 May - 31 Aug)

3 Year
Average Pickups
2022
Total Pickups
2023
Total Pickups
3 Year Average Pickups Peak Season: 123,041 123,041 2022 Total Pickups Peak Season: 120,263
120,263
2023 Total Pickups Peak Season: 0
0

Week of Year

  Week 1 1 Week 2 2 Week 3 3 Week 4 4 Week 5 5 Week 6 6 Week 7 7 Week 8 8 Week 9 9 Week 10 10 Week 11 11 Week 12 12 Week 13 13 Week 14 14 Week 15 15 Week 16 16 Week 17 17 Week 18 18 Week 19 19 Week 20 20 Week 21 21 Week 22 22 Week 23 23 Week 24 24 Week 25 25 Week 26 26 Week 27 27 Week 28 28 Week 29 29 Week 30 30 Week 31 31 Week 32 32 Week 33 33 Week 34 34 Week 35 35 Week 36 36 Week 37 37 Week 38 38 Week 39 39 Week 40 40 Week 41 41 Week 42 42 Week 43 43 Week 44 44 Week 45 45 Week 46 46 Week 47 47 Week 48 48 Week 49 49 Week 50 50 Week 51 51 Week 52 52
2023 Total Pickups 2023 Total Pickups 2023 Total Pickups for Week 1 - 4,017 4,017 2023 Total Pickups for Week 2 - 4,481 4,481 2023 Total Pickups for Week 3 - 4,047 4,047 2023 Total Pickups for Week 4 - 4,727 4,727 2023 Total Pickups for Week 5 - 3,920 3,920 2023 Total Pickups for Week 6 - 4,021 4,021 2023 Total Pickups for Week 7 - 4,492 4,492 2023 Total Pickups for Week 8 - 4,159 4,159 2023 Total Pickups for Week 9 - 481 481 2023 Total Pickups for Week 10 - 0 0 2023 Total Pickups for Week 11 - 0 0 2023 Total Pickups for Week 12 - 0 0 2023 Total Pickups for Week 13 - 0 0 2023 Total Pickups for Week 14 - 0 0 2023 Total Pickups for Week 15 - 0 0 2023 Total Pickups for Week 16 - 0 0 2023 Total Pickups for Week 17 - 0 0 2023 Total Pickups for Week 18 - 0 0 2023 Total Pickups for Week 19 - 0 0 2023 Total Pickups for Week 20 - 0 0 2023 Total Pickups for Week 21 - 0 0 2023 Total Pickups for Week 22 - 0 0 2023 Total Pickups for Week 23 - 0 0 2023 Total Pickups for Week 24 - 0 0 2023 Total Pickups for Week 25 - 0 0 2023 Total Pickups for Week 26 - 0 0 2023 Total Pickups for Week 27 - 0 0 2023 Total Pickups for Week 28 - 0 0 2023 Total Pickups for Week 29 - 0 0 2023 Total Pickups for Week 30 - 0 0 2023 Total Pickups for Week 31 - 0 0 2023 Total Pickups for Week 32 - 0 0 2023 Total Pickups for Week 33 - 0 0 2023 Total Pickups for Week 34 - 0 0 2023 Total Pickups for Week 35 - 0 0 2023 Total Pickups for Week 36 - 0 0 2023 Total Pickups for Week 37 - 0 0 2023 Total Pickups for Week 38 - 0 0 2023 Total Pickups for Week 39 - 0 0 2023 Total Pickups for Week 40 - 0 0 2023 Total Pickups for Week 41 - 0 0 2023 Total Pickups for Week 42 - 0 0 2023 Total Pickups for Week 43 - 0 0 2023 Total Pickups for Week 44 - 0 0 2023 Total Pickups for Week 45 - 0 0 2023 Total Pickups for Week 46 - 0 0 2023 Total Pickups for Week 47 - 0 0 2023 Total Pickups for Week 48 - 0 0 2023 Total Pickups for Week 49 - 0 0 2023 Total Pickups for Week 50 - 0 0 2023 Total Pickups for Week 51 - 0 0 2023 Total Pickups for Week 52 - 0 0
2022 Total Pickups 2022 Total Pickups 2022 Total Pickups for Week 1 - 4,751 4,751 2022 Total Pickups for Week 2 - 4,565 4,565 2022 Total Pickups for Week 3 - 4,196 4,196 2022 Total Pickups for Week 4 - 4,928 4,928 2022 Total Pickups for Week 5 - 4,018 4,018 2022 Total Pickups for Week 6 - 4,417 4,417 2022 Total Pickups for Week 7 - 5,022 5,022 2022 Total Pickups for Week 8 - 4,982 4,982 2022 Total Pickups for Week 9 - 4,647 4,647 2022 Total Pickups for Week 10 - 4,331 4,331 2022 Total Pickups for Week 11 - 4,621 4,621 2022 Total Pickups for Week 12 - 5,081 5,081 2022 Total Pickups for Week 13 - 5,220 5,220 2022 Total Pickups for Week 14 - 4,521 4,521 2022 Total Pickups for Week 15 - 5,340 5,340 2022 Total Pickups for Week 16 - 5,598 5,598 2022 Total Pickups for Week 17 - 6,519 6,519 2022 Total Pickups for Week 18 - 5,821 5,821 2022 Total Pickups for Week 19 - 6,927 6,927 2022 Total Pickups for Week 20 - 8,020 8,020 2022 Total Pickups for Week 21 - 9,387 9,387 2022 Total Pickups for Week 22 - 7,263 7,263 2022 Total Pickups for Week 23 - 8,622 8,622 2022 Total Pickups for Week 24 - 9,132 9,132 2022 Total Pickups for Week 25 - 8,750 8,750 2022 Total Pickups for Week 26 - 8,707 8,707 2022 Total Pickups for Week 27 - 7,042 7,042 2022 Total Pickups for Week 28 - 7,950 7,950 2022 Total Pickups for Week 29 - 7,679 7,679 2022 Total Pickups for Week 30 - 8,074 8,074 2022 Total Pickups for Week 31 - 6,329 6,329 2022 Total Pickups for Week 32 - 5,959 5,959 2022 Total Pickups for Week 33 - 5,817 5,817 2022 Total Pickups for Week 34 - 6,145 6,145 2022 Total Pickups for Week 35 - 5,387 5,387 2022 Total Pickups for Week 36 - 4,426 4,426 2022 Total Pickups for Week 37 - 5,127 5,127 2022 Total Pickups for Week 38 - 5,368 5,368 2022 Total Pickups for Week 39 - 5,792 5,792 2022 Total Pickups for Week 40 - 5,167 5,167 2022 Total Pickups for Week 41 - 5,124 5,124 2022 Total Pickups for Week 42 - 5,345 5,345 2022 Total Pickups for Week 43 - 5,951 5,951 2022 Total Pickups for Week 44 - 4,702 4,702 2022 Total Pickups for Week 45 - 4,686 4,686 2022 Total Pickups for Week 46 - 5,578 5,578 2022 Total Pickups for Week 47 - 3,607 3,607 2022 Total Pickups for Week 48 - 5,610 5,610 2022 Total Pickups for Week 49 - 5,118 5,118 2022 Total Pickups for Week 50 - 5,842 5,842 2022 Total Pickups for Week 51 - 4,079 4,079 2022 Total Pickups for Week 52 - 3,437 3,437
3-Year Average Pickups 3-Year Average Pickups 3-Year Average Pickups for Week 1 - 4,599 4,599 3-Year Average Pickups for Week 2 - 4,902 4,902 3-Year Average Pickups for Week 3 - 4,464 4,464 3-Year Average Pickups for Week 4 - 4,927 4,927 3-Year Average Pickups for Week 5 - 4,398 4,398 3-Year Average Pickups for Week 6 - 4,381 4,381 3-Year Average Pickups for Week 7 - 4,802 4,802 3-Year Average Pickups for Week 8 - 5,155 5,155 3-Year Average Pickups for Week 9 - 4,833 4,833 3-Year Average Pickups for Week 10 - 4,450 4,450 3-Year Average Pickups for Week 11 - 4,723 4,723 3-Year Average Pickups for Week 12 - 4,348 4,348 3-Year Average Pickups for Week 13 - 4,188 4,188 3-Year Average Pickups for Week 14 - 3,640 3,640 3-Year Average Pickups for Week 15 - 4,089 4,089 3-Year Average Pickups for Week 16 - 4,447 4,447 3-Year Average Pickups for Week 17 - 5,176 5,176 3-Year Average Pickups for Week 18 - 4,892 4,892 3-Year Average Pickups for Week 19 - 5,774 5,774 3-Year Average Pickups for Week 20 - 7,033 7,033 3-Year Average Pickups for Week 21 - 8,238 8,238 3-Year Average Pickups for Week 22 - 6,944 6,944 3-Year Average Pickups for Week 23 - 7,717 7,717 3-Year Average Pickups for Week 24 - 8,497 8,497 3-Year Average Pickups for Week 25 - 8,782 8,782 3-Year Average Pickups for Week 26 - 8,973 8,973 3-Year Average Pickups for Week 27 - 7,799 7,799 3-Year Average Pickups for Week 28 - 8,676 8,676 3-Year Average Pickups for Week 29 - 8,162 8,162 3-Year Average Pickups for Week 30 - 8,083 8,083 3-Year Average Pickups for Week 31 - 7,479 7,479 3-Year Average Pickups for Week 32 - 6,817 6,817 3-Year Average Pickups for Week 33 - 6,552 6,552 3-Year Average Pickups for Week 34 - 6,719 6,719 3-Year Average Pickups for Week 35 - 6,570 6,570 3-Year Average Pickups for Week 36 - 5,418 5,418 3-Year Average Pickups for Week 37 - 5,646 5,646 3-Year Average Pickups for Week 38 - 5,948 5,948 3-Year Average Pickups for Week 39 - 6,256 6,256 3-Year Average Pickups for Week 40 - 5,519 5,519 3-Year Average Pickups for Week 41 - 5,210 5,210 3-Year Average Pickups for Week 42 - 5,277 5,277 3-Year Average Pickups for Week 43 - 5,551 5,551 3-Year Average Pickups for Week 44 - 5,078 5,078 3-Year Average Pickups for Week 45 - 4,882 4,882 3-Year Average Pickups for Week 46 - 5,470 5,470 3-Year Average Pickups for Week 47 - 4,558 4,558 3-Year Average Pickups for Week 48 - 5,224 5,224 3-Year Average Pickups for Week 49 - 5,528 5,528 3-Year Average Pickups for Week 50 - 5,760 5,760 3-Year Average Pickups for Week 51 - 4,609 4,609 3-Year Average Pickups for Week 52 - 3,351 3,351

Service Share by Movement Type - Mar 2022 to Feb 2023

Household Goods and
Unaccompanied Baggage
Non-Temp Storage
Lots in Storage
Privately Owned Vehicles Arrived
Destination Vehicle Processing Center Count
Household Goods and Unaccompanied Baggage: 299,552 299,552 Non-Temp Storage Lots
in Storage: 29,637
29,637
Personally Operated Vehicles Arrived
Destination Vehicle Processing Center Count: 55,641
55,641

On-Time Deliveries (HHG & UB) - Monthly Comparison

  FebMarAprMayJunJulAugSepOctNovDecJanFeb
On-Time
Deliveries
On-Time Deliveries
Feb: 12,887
12,887
On-Time Deliveries
Mar: 15,579
15,579
On-Time Deliveries
Apr: 14,929
14,929
On-Time Deliveries
May: 15,667
15,667
On-Time Deliveries
Jun: 19,958
19,958
On-Time Deliveries
Jul: 23,582
23,582
On-Time Deliveries
Aug: 27,620
27,620
On-Time Deliveries
Sep: 22,728
22,728
On-Time Deliveries
Oct: 20,641
20,641
On-Time Deliveries
Nov: 19,218
19,218
On-Time Deliveries
Dec: 19,489
19,489
On-Time Deliveries
Jan: 19,191
19,191
On-Time Deliveries
Feb: 15,199
15,199
Total
Deliveries
Total Deliveries
Feb: 19,026
19,026
Total Deliveries
Mar: 21,839
21,839
Total Deliveries
Apr: 19,574
19,574
Total Deliveries
May: 19,854
19,854
Total Deliveries
Jun: 25,525
25,525
Total Deliveries
Jul: 32,389
32,389
Total Deliveries
Aug: 38,257
38,257
Total Deliveries
Sep: 29,457
29,457
Total Deliveries
Oct: 25,597
25,597
Total Deliveries
Nov: 22,806
22,806
Total Deliveries
Dec: 23,211
23,211
Total Deliveries
Jan: 22,407
22,407
Total Deliveries
Feb: 16,972
16,972

DPS Customer Satisfaction Survey (CSS) Results - Monthly Comparison

Destination surveys are sent approx. 30 days after delivery. Therefore, CSS reporting will lag by at least 30 days.


12 Month Survey Return Rate
Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan
Feb 2022: 15.3% 15.3% Mar 2022: 14.1% 14.1% Apr 2022: 12.2% 12.2% May 2022: 11.2%

For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery.

Therefore, CSS return rate reporting will lag by at least 30 days.
11.2%
Jun 2022: 13.8%

For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery.

Therefore, CSS return rate reporting will lag by at least 30 days.
13.8%
Jul 2022: 13.0%

For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery.

Therefore, CSS return rate reporting will lag by at least 30 days.
13.0%
Aug 2022: 11.7%

For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery.

Therefore, CSS return rate reporting will lag by at least 30 days.
11.7%
Sep 2022: 7.0%

For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery.

Therefore, CSS return rate reporting will lag by at least 30 days.
7.0%
Oct 2022: 6.8%

For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery.

Therefore, CSS return rate reporting will lag by at least 30 days.
6.8%
Nov 2022: 6.2%

For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery.

Therefore, CSS return rate reporting will lag by at least 30 days.
6.2%
Dec 2022: 6.1%

For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery.

Therefore, CSS return rate reporting will lag by at least 30 days.
6.1%
Jan 2023: 2.0%

For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery.

Therefore, CSS return rate reporting will lag by at least 30 days.
2.0%

CSS results when asked, "How would you rate your overall satisfaction with the moving company's timeliness, courtesy, professionalism, and responsiveness in all phases of your move from first contact through delivery, to include any followup?"

Select a TSP to view metrics
Sort by:

Delivered Shipments - Mar 2022 to Feb 2023

Overall Program Shipments
dHHG iHHG iUB
dHHG: 150,232 150,232 iHHG: 92,152 92,152 iUB: 55,504 55,504

On-Time Deliveries (HHG & UB) - Monthly Comparison

SCAC FebMarAprMayJunJulAugSepOctNovDecJanFeb
On-Time
Deliveries
3 of 8
Deliveries were on time
3
19 of 26
Deliveries were on time
19
8 of 11
Deliveries were on time
8
16 of 18
Deliveries were on time
16
21 of 27
Deliveries were on time
21
20 of 31
Deliveries were on time
20
33 of 45
Deliveries were on time
33
20 of 27
Deliveries were on time
20
10 of 12
Deliveries were on time
10
3 of 3
Deliveries were on time
3
2 of 2
Deliveries were on time
2
   
Total
Deliveries
3 of 8
Deliveries were on time
8
19 of 26
Deliveries were on time
26
8 of 11
Deliveries were on time
11
16 of 18
Deliveries were on time
18
21 of 27
Deliveries were on time
27
20 of 31
Deliveries were on time
31
33 of 45
Deliveries were on time
45
20 of 27
Deliveries were on time
27
10 of 12
Deliveries were on time
12
3 of 3
Deliveries were on time
3
2 of 2
Deliveries were on time
2
   

Months without markers indicate no shipments.

Punitive Actions
Mar 2022 to Feb 2023

A Letter of Warning serves as notice to a TSP that if violations or performance problems continue, suspension action may follow.
Letters of Warning
26
A Letter of Suspension can be issued for repeated violations or a single violation that endangers DoD property (a.k.a. immediate suspensions) and typically last 30 days.
Letters of Suspension
0

When a TSP violates any provision of its agreement and/or the DP3 business rules, the PPSO may issue LOW(s) or LOS(s). Consequently, a TSP could receive multiple punitive actions from a single shipment. For more details, contact your shipping office.

Customer Satisfaction & Claims (HHG & UB)
Mar 2022 to Feb 2023

dHHG
iHHG
iUB
CSS % Satisfied
Claim Rate
Average Claim Amount Paid
72.6%
18.6%
$2,013
-%
-%
$-
-%
-%
$-
Overall Program
CSS % Satisfied
Claim Rate
Average Claim Amount Paid
85.7%
21.6%
$1,231
88.5%
13.2%
$1,228
95.5%
7.2%
$390

If you have any questions regarding your assigned TSP, please contact your local transportation office.

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Data Capture: 1 Feb 2022 - 28 Feb 2023

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