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dHHG = Domestic Household Goods
iHHG = International Household Goods
iUB = International Unaccompanied Baggage

Total DPS Shipments (weeks 1 - 52)

3 Year
Average Pickups
2023
Total Pickups
2024
Total Pickups
3 Year Average Pickups: 298,290 298,290 2023 Total Pickups: 282,765
282,765
2024 Total Pickups: 83,304
83,304

Global Household Goods and
Unaccompanied Baggage Shipment Overview

Total Peak Season DPS Shipments (Weeks 20-35)

3 Year
Average Pickups
2023
Total Pickups
2024
Total Pickups
3 Year Average Pickups Peak Season: 120,300 120,300 2023 Total Pickups Peak Season: 119,019
119,019
2024 Total Pickups Peak Season: 0
0

Week of Year

  Week 1 1 Week 2 2 Week 3 3 Week 4 4 Week 5 5 Week 6 6 Week 7 7 Week 8 8 Week 9 9 Week 10 10 Week 11 11 Week 12 12 Week 13 13 Week 14 14 Week 15 15 Week 16 16 Week 17 17 Week 18 18 Week 19 19 Week 20 20 Week 21 21 Week 22 22 Week 23 23 Week 24 24 Week 25 25 Week 26 26 Week 27 27 Week 28 28 Week 29 29 Week 30 30 Week 31 31 Week 32 32 Week 33 33 Week 34 34 Week 35 35 Week 36 36 Week 37 37 Week 38 38 Week 39 39 Week 40 40 Week 41 41 Week 42 42 Week 43 43 Week 44 44 Week 45 45 Week 46 46 Week 47 47 Week 48 48 Week 49 49 Week 50 50 Week 51 51 Week 52 52
2024 Total Pickups 2024 Total Pickups 2024 Total Pickups for Week 1 - 3,530 3,530 2024 Total Pickups for Week 2 - 4,540 4,540 2024 Total Pickups for Week 3 - 4,054 4,054 2024 Total Pickups for Week 4 - 4,657 4,657 2024 Total Pickups for Week 5 - 4,233 4,233 2024 Total Pickups for Week 6 - 4,007 4,007 2024 Total Pickups for Week 7 - 4,530 4,530 2024 Total Pickups for Week 8 - 4,601 4,601 2024 Total Pickups for Week 9 - 4,814 4,814 2024 Total Pickups for Week 10 - 4,278 4,278 2024 Total Pickups for Week 11 - 4,740 4,740 2024 Total Pickups for Week 12 - 4,773 4,773 2024 Total Pickups for Week 13 - 5,350 5,350 2024 Total Pickups for Week 14 - 4,197 4,197 2024 Total Pickups for Week 15 - 4,527 4,527 2024 Total Pickups for Week 16 - 5,240 5,240 2024 Total Pickups for Week 17 - 6,282 6,282 2024 Total Pickups for Week 18 - 4,819 4,819 2024 Total Pickups for Week 19 - 132 132 2024 Total Pickups for Week 20 - 0 0 2024 Total Pickups for Week 21 - 0 0 2024 Total Pickups for Week 22 - 0 0 2024 Total Pickups for Week 23 - 0 0 2024 Total Pickups for Week 24 - 0 0 2024 Total Pickups for Week 25 - 0 0 2024 Total Pickups for Week 26 - 0 0 2024 Total Pickups for Week 27 - 0 0 2024 Total Pickups for Week 28 - 0 0 2024 Total Pickups for Week 29 - 0 0 2024 Total Pickups for Week 30 - 0 0 2024 Total Pickups for Week 31 - 0 0 2024 Total Pickups for Week 32 - 0 0 2024 Total Pickups for Week 33 - 0 0 2024 Total Pickups for Week 34 - 0 0 2024 Total Pickups for Week 35 - 0 0 2024 Total Pickups for Week 36 - 0 0 2024 Total Pickups for Week 37 - 0 0 2024 Total Pickups for Week 38 - 0 0 2024 Total Pickups for Week 39 - 0 0 2024 Total Pickups for Week 40 - 0 0 2024 Total Pickups for Week 41 - 0 0 2024 Total Pickups for Week 42 - 0 0 2024 Total Pickups for Week 43 - 0 0 2024 Total Pickups for Week 44 - 0 0 2024 Total Pickups for Week 45 - 0 0 2024 Total Pickups for Week 46 - 0 0 2024 Total Pickups for Week 47 - 0 0 2024 Total Pickups for Week 48 - 0 0 2024 Total Pickups for Week 49 - 0 0 2024 Total Pickups for Week 50 - 0 0 2024 Total Pickups for Week 51 - 0 0 2024 Total Pickups for Week 52 - 0 0
2023 Total Pickups 2023 Total Pickups 2023 Total Pickups for Week 1 - 4,016 4,016 2023 Total Pickups for Week 2 - 4,490 4,490 2023 Total Pickups for Week 3 - 4,062 4,062 2023 Total Pickups for Week 4 - 4,755 4,755 2023 Total Pickups for Week 5 - 3,951 3,951 2023 Total Pickups for Week 6 - 4,077 4,077 2023 Total Pickups for Week 7 - 4,602 4,602 2023 Total Pickups for Week 8 - 4,963 4,963 2023 Total Pickups for Week 9 - 4,420 4,420 2023 Total Pickups for Week 10 - 4,178 4,178 2023 Total Pickups for Week 11 - 4,434 4,434 2023 Total Pickups for Week 12 - 4,680 4,680 2023 Total Pickups for Week 13 - 4,895 4,895 2023 Total Pickups for Week 14 - 4,029 4,029 2023 Total Pickups for Week 15 - 4,513 4,513 2023 Total Pickups for Week 16 - 5,239 5,239 2023 Total Pickups for Week 17 - 6,210 6,210 2023 Total Pickups for Week 18 - 4,973 4,973 2023 Total Pickups for Week 19 - 6,498 6,498 2023 Total Pickups for Week 20 - 7,657 7,657 2023 Total Pickups for Week 21 - 9,364 9,364 2023 Total Pickups for Week 22 - 7,595 7,595 2023 Total Pickups for Week 23 - 8,842 8,842 2023 Total Pickups for Week 24 - 9,458 9,458 2023 Total Pickups for Week 25 - 9,433 9,433 2023 Total Pickups for Week 26 - 10,168 10,168 2023 Total Pickups for Week 27 - 6,217 6,217 2023 Total Pickups for Week 28 - 7,589 7,589 2023 Total Pickups for Week 29 - 7,189 7,189 2023 Total Pickups for Week 30 - 7,669 7,669 2023 Total Pickups for Week 31 - 5,578 5,578 2023 Total Pickups for Week 32 - 5,566 5,566 2023 Total Pickups for Week 33 - 5,535 5,535 2023 Total Pickups for Week 34 - 5,639 5,639 2023 Total Pickups for Week 35 - 5,520 5,520 2023 Total Pickups for Week 36 - 4,197 4,197 2023 Total Pickups for Week 37 - 4,918 4,918 2023 Total Pickups for Week 38 - 4,862 4,862 2023 Total Pickups for Week 39 - 5,378 5,378 2023 Total Pickups for Week 40 - 3,906 3,906 2023 Total Pickups for Week 41 - 3,751 3,751 2023 Total Pickups for Week 42 - 4,291 4,291 2023 Total Pickups for Week 43 - 4,880 4,880 2023 Total Pickups for Week 44 - 3,958 3,958 2023 Total Pickups for Week 45 - 3,752 3,752 2023 Total Pickups for Week 46 - 4,689 4,689 2023 Total Pickups for Week 47 - 3,079 3,079 2023 Total Pickups for Week 48 - 5,141 5,141 2023 Total Pickups for Week 49 - 4,430 4,430 2023 Total Pickups for Week 50 - 5,557 5,557 2023 Total Pickups for Week 51 - 4,620 4,620 2023 Total Pickups for Week 52 - 3,352 3,352
3-Year Average Pickups 3-Year Average Pickups 3-Year Average Pickups for Week 1 - 4,760 4,760 3-Year Average Pickups for Week 2 - 4,717 4,717 3-Year Average Pickups for Week 3 - 4,232 4,232 3-Year Average Pickups for Week 4 - 5,049 5,049 3-Year Average Pickups for Week 5 - 4,055 4,055 3-Year Average Pickups for Week 6 - 4,354 4,354 3-Year Average Pickups for Week 7 - 4,761 4,761 3-Year Average Pickups for Week 8 - 5,286 5,286 3-Year Average Pickups for Week 9 - 4,477 4,477 3-Year Average Pickups for Week 10 - 4,374 4,374 3-Year Average Pickups for Week 11 - 4,739 4,739 3-Year Average Pickups for Week 12 - 5,188 5,188 3-Year Average Pickups for Week 13 - 5,121 5,121 3-Year Average Pickups for Week 14 - 4,413 4,413 3-Year Average Pickups for Week 15 - 5,107 5,107 3-Year Average Pickups for Week 16 - 5,637 5,637 3-Year Average Pickups for Week 17 - 6,668 6,668 3-Year Average Pickups for Week 18 - 5,833 5,833 3-Year Average Pickups for Week 19 - 7,149 7,149 3-Year Average Pickups for Week 20 - 8,093 8,093 3-Year Average Pickups for Week 21 - 9,428 9,428 3-Year Average Pickups for Week 22 - 7,384 7,384 3-Year Average Pickups for Week 23 - 8,710 8,710 3-Year Average Pickups for Week 24 - 9,193 9,193 3-Year Average Pickups for Week 25 - 9,063 9,063 3-Year Average Pickups for Week 26 - 8,799 8,799 3-Year Average Pickups for Week 27 - 6,667 6,667 3-Year Average Pickups for Week 28 - 7,783 7,783 3-Year Average Pickups for Week 29 - 7,468 7,468 3-Year Average Pickups for Week 30 - 7,600 7,600 3-Year Average Pickups for Week 31 - 6,269 6,269 3-Year Average Pickups for Week 32 - 6,031 6,031 3-Year Average Pickups for Week 33 - 5,945 5,945 3-Year Average Pickups for Week 34 - 6,166 6,166 3-Year Average Pickups for Week 35 - 5,701 5,701 3-Year Average Pickups for Week 36 - 4,599 4,599 3-Year Average Pickups for Week 37 - 5,369 5,369 3-Year Average Pickups for Week 38 - 5,397 5,397 3-Year Average Pickups for Week 39 - 5,728 5,728 3-Year Average Pickups for Week 40 - 4,736 4,736 3-Year Average Pickups for Week 41 - 4,621 4,621 3-Year Average Pickups for Week 42 - 4,950 4,950 3-Year Average Pickups for Week 43 - 5,402 5,402 3-Year Average Pickups for Week 44 - 4,416 4,416 3-Year Average Pickups for Week 45 - 4,344 4,344 3-Year Average Pickups for Week 46 - 5,333 5,333 3-Year Average Pickups for Week 47 - 3,468 3,468 3-Year Average Pickups for Week 48 - 5,501 5,501 3-Year Average Pickups for Week 49 - 4,977 4,977 3-Year Average Pickups for Week 50 - 5,742 5,742 3-Year Average Pickups for Week 51 - 4,060 4,060 3-Year Average Pickups for Week 52 - 3,427 3,427

Service Share by Movement Type - May 2023 to Apr 2024

Household Goods and
Unaccompanied Baggage
Non-Temp Storage
Lots Into Storage
Privately Owned Vehicles Arrived
Destination Vehicle Processing Center Count
Household Goods and Unaccompanied Baggage: 286,034 286,034 Non-Temp Storage Lots
in Storage: 24,852
24,852
Personally Operated Vehicles Arrived
Destination Vehicle Processing Center Count: 53,440
53,440

On-Time Deliveries (HHG & UB) - Monthly Comparison

  AprMayJunJulAugSepOctNovDecJanFebMarApr
On-Time
Deliveries
On-Time Deliveries
Apr: 16,504
16,504
On-Time Deliveries
May: 18,597
18,597
On-Time Deliveries
Jun: 25,287
25,287
On-Time Deliveries
Jul: 30,112
30,112
On-Time Deliveries
Aug: 30,515
30,515
On-Time Deliveries
Sep: 23,114
23,114
On-Time Deliveries
Oct: 21,358
21,358
On-Time Deliveries
Nov: 17,669
17,669
On-Time Deliveries
Dec: 17,194
17,194
On-Time Deliveries
Jan: 18,223
18,223
On-Time Deliveries
Feb: 16,552
16,552
On-Time Deliveries
Mar: 17,746
17,746
On-Time Deliveries
Apr: 18,581
18,581
Total
Deliveries
Total Deliveries
Apr: 18,079
18,079
Total Deliveries
May: 20,164
20,164
Total Deliveries
Jun: 27,935
27,935
Total Deliveries
Jul: 34,398
34,398
Total Deliveries
Aug: 35,094
35,094
Total Deliveries
Sep: 26,528
26,528
Total Deliveries
Oct: 24,072
24,072
Total Deliveries
Nov: 19,567
19,567
Total Deliveries
Dec: 18,782
18,782
Total Deliveries
Jan: 19,971
19,971
Total Deliveries
Feb: 17,803
17,803
Total Deliveries
Mar: 18,841
18,841
Total Deliveries
Apr: 19,553
19,553

DPS Customer Satisfaction Survey (CSS) Results - Monthly Comparison


13 Month Survey Return Rate
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr
Apr 2023: 14.1%

For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery.

Therefore, CSS return rate reporting will lag by at least 30 days.
14.1%
May 2023: 15.7%

For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery.

Therefore, CSS return rate reporting will lag by at least 30 days.
15.7%
Jun 2023: 20.0%

For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery.

Therefore, CSS return rate reporting will lag by at least 30 days.
20.0%
Jul 2023: 19.4%

For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery.

Therefore, CSS return rate reporting will lag by at least 30 days.
19.4%
Aug 2023: 18.9%

For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery.

Therefore, CSS return rate reporting will lag by at least 30 days.
18.9%
Sep 2023: 18.0%

For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery.

Therefore, CSS return rate reporting will lag by at least 30 days.
18.0%
Oct 2023: 17.7%

For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery.

Therefore, CSS return rate reporting will lag by at least 30 days.
17.7%
Nov 2023: 18.1%

For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery.

Therefore, CSS return rate reporting will lag by at least 30 days.
18.1%
Dec 2023: 19.0%

For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery.

Therefore, CSS return rate reporting will lag by at least 30 days.
19.0%
Jan 2024: 19.2%

For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery.

Therefore, CSS return rate reporting will lag by at least 30 days.
19.2%
Feb 2024: 17.4%

For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery.

Therefore, CSS return rate reporting will lag by at least 30 days.
17.4%
Mar 2024: 12.9%

For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery.

Therefore, CSS return rate reporting will lag by at least 30 days.
12.9%
Apr 2024: 7.7%

For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery.

Therefore, CSS return rate reporting will lag by at least 30 days.
7.7%

CSS results when asked, "How would you rate your overall satisfaction with the moving company's timeliness, courtesy, professionalism, and responsiveness in all phases of your move from first contact through delivery, to include any followup?"

Select a TSP to view metrics
Sort by:

Delivered Shipments - May 2023 to Apr 2024

Overall Program Shipments
dHHG iHHG iUB
dHHG: 139,919 139,919 iHHG: 87,120 87,120 iUB: 55,669 55,669

On-Time Deliveries (HHG & UB) - Monthly Comparison

SCAC AprMayJunJulAugSepOctNovDecJanFebMarApr
On-Time
Deliveries
1 of 1
Deliveries were on time
1
1 of 1
Deliveries were on time
1
9 of 11
Deliveries were on time
9
8 of 9
Deliveries were on time
8
19 of 19
Deliveries were on time
19
3 of 3
Deliveries were on time
3
3 of 3
Deliveries were on time
3
3 of 3
Deliveries were on time
3
4 of 4
Deliveries were on time
4
1 of 1
Deliveries were on time
1
  1 of 1
Deliveries were on time
1
2 of 2
Deliveries were on time
2
Total
Deliveries
1 of 1
Deliveries were on time
1
1 of 1
Deliveries were on time
1
9 of 11
Deliveries were on time
11
8 of 9
Deliveries were on time
9
19 of 19
Deliveries were on time
19
3 of 3
Deliveries were on time
3
3 of 3
Deliveries were on time
3
3 of 3
Deliveries were on time
3
4 of 4
Deliveries were on time
4
1 of 1
Deliveries were on time
1
  1 of 1
Deliveries were on time
1
2 of 2
Deliveries were on time
2

Months without markers indicate no shipments.

Punitive Actions
May 2023 to Apr 2024

A Letter of Warning serves as notice to a TSP that if violations or performance problems continue, suspension action may follow.
Letters of Warning
6
A Letter of Suspension can be issued for repeated violations or a single violation that endangers DoD property (a.k.a. immediate suspensions) and typically last 30 days.
Letters of Suspension
0

When a TSP violates any provision of its agreement and/or the DP3 business rules, the PPSO may issue LOW(s) or LOS(s). Consequently, a TSP could receive multiple punitive actions from a single shipment. For more details, contact your shipping office.

Customer Satisfaction & Claims (HHG & UB)
May 2023 to Apr 2024

dHHG
iHHG
iUB
CSS % Satisfied
Claim Rate
Average Claim Amount Paid
55.6%
19.9%
$1,853
-%
-%
$-
-%
-%
$-
Overall Program
CSS % Satisfied
Claim Rate
Average Claim Amount Paid
86.4%
18.6%
$1,257
91.6%
13.8%
$1,145
92.5%
4.4%
$527

If you have any questions regarding your assigned TSP, please contact your local transportation office.

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Data Capture: 1 Apr 2023 - 30 Apr 2024

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