dHHG = Domestic Household Goods
iHHG = International Household Goods
iUB = International Unaccompanied Baggage
Total DPS Shipments (weeks 1 - 52)
| 3 Year Average Pickups |
2022 Total Pickups |
2023 Total Pickups |
|---|---|---|
| 3 Year Average Pickups: 301,882 301,882 |
2022 Total Pickups: 300,727
300,727
|
2023 Total Pickups: 34,345
34,345
|
Global Household Goods and
Unaccompanied Baggage Shipment Overview
Total Peak Season DPS Shipments (15 May - 31 Aug)
| 3 Year Average Pickups |
2022 Total Pickups |
2023 Total Pickups |
|---|---|---|
| 3 Year Average Pickups Peak Season: 123,041 123,041 |
2022 Total Pickups Peak Season: 120,263
120,263
|
2023 Total Pickups Peak Season: 0
0
|
Week of Year
| Week 1 1 | Week 2 2 | Week 3 3 | Week 4 4 | Week 5 5 | Week 6 6 | Week 7 7 | Week 8 8 | Week 9 9 | Week 10 10 | Week 11 11 | Week 12 12 | Week 13 13 | Week 14 14 | Week 15 15 | Week 16 16 | Week 17 17 | Week 18 18 | Week 19 19 | Week 20 20 | Week 21 21 | Week 22 22 | Week 23 23 | Week 24 24 | Week 25 25 | Week 26 26 | Week 27 27 | Week 28 28 | Week 29 29 | Week 30 30 | Week 31 31 | Week 32 32 | Week 33 33 | Week 34 34 | Week 35 35 | Week 36 36 | Week 37 37 | Week 38 38 | Week 39 39 | Week 40 40 | Week 41 41 | Week 42 42 | Week 43 43 | Week 44 44 | Week 45 45 | Week 46 46 | Week 47 47 | Week 48 48 | Week 49 49 | Week 50 50 | Week 51 51 | Week 52 52 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 Total Pickups 2023 Total Pickups | 2023 Total Pickups for Week 1 - 4,017 4,017 | 2023 Total Pickups for Week 2 - 4,481 4,481 | 2023 Total Pickups for Week 3 - 4,047 4,047 | 2023 Total Pickups for Week 4 - 4,727 4,727 | 2023 Total Pickups for Week 5 - 3,920 3,920 | 2023 Total Pickups for Week 6 - 4,021 4,021 | 2023 Total Pickups for Week 7 - 4,492 4,492 | 2023 Total Pickups for Week 8 - 4,159 4,159 | 2023 Total Pickups for Week 9 - 481 481 | 2023 Total Pickups for Week 10 - 0 0 | 2023 Total Pickups for Week 11 - 0 0 | 2023 Total Pickups for Week 12 - 0 0 | 2023 Total Pickups for Week 13 - 0 0 | 2023 Total Pickups for Week 14 - 0 0 | 2023 Total Pickups for Week 15 - 0 0 | 2023 Total Pickups for Week 16 - 0 0 | 2023 Total Pickups for Week 17 - 0 0 | 2023 Total Pickups for Week 18 - 0 0 | 2023 Total Pickups for Week 19 - 0 0 | 2023 Total Pickups for Week 20 - 0 0 | 2023 Total Pickups for Week 21 - 0 0 | 2023 Total Pickups for Week 22 - 0 0 | 2023 Total Pickups for Week 23 - 0 0 | 2023 Total Pickups for Week 24 - 0 0 | 2023 Total Pickups for Week 25 - 0 0 | 2023 Total Pickups for Week 26 - 0 0 | 2023 Total Pickups for Week 27 - 0 0 | 2023 Total Pickups for Week 28 - 0 0 | 2023 Total Pickups for Week 29 - 0 0 | 2023 Total Pickups for Week 30 - 0 0 | 2023 Total Pickups for Week 31 - 0 0 | 2023 Total Pickups for Week 32 - 0 0 | 2023 Total Pickups for Week 33 - 0 0 | 2023 Total Pickups for Week 34 - 0 0 | 2023 Total Pickups for Week 35 - 0 0 | 2023 Total Pickups for Week 36 - 0 0 | 2023 Total Pickups for Week 37 - 0 0 | 2023 Total Pickups for Week 38 - 0 0 | 2023 Total Pickups for Week 39 - 0 0 | 2023 Total Pickups for Week 40 - 0 0 | 2023 Total Pickups for Week 41 - 0 0 | 2023 Total Pickups for Week 42 - 0 0 | 2023 Total Pickups for Week 43 - 0 0 | 2023 Total Pickups for Week 44 - 0 0 | 2023 Total Pickups for Week 45 - 0 0 | 2023 Total Pickups for Week 46 - 0 0 | 2023 Total Pickups for Week 47 - 0 0 | 2023 Total Pickups for Week 48 - 0 0 | 2023 Total Pickups for Week 49 - 0 0 | 2023 Total Pickups for Week 50 - 0 0 | 2023 Total Pickups for Week 51 - 0 0 | 2023 Total Pickups for Week 52 - 0 0 |
| 2022 Total Pickups 2022 Total Pickups | 2022 Total Pickups for Week 1 - 4,751 4,751 | 2022 Total Pickups for Week 2 - 4,565 4,565 | 2022 Total Pickups for Week 3 - 4,196 4,196 | 2022 Total Pickups for Week 4 - 4,928 4,928 | 2022 Total Pickups for Week 5 - 4,018 4,018 | 2022 Total Pickups for Week 6 - 4,417 4,417 | 2022 Total Pickups for Week 7 - 5,022 5,022 | 2022 Total Pickups for Week 8 - 4,982 4,982 | 2022 Total Pickups for Week 9 - 4,647 4,647 | 2022 Total Pickups for Week 10 - 4,331 4,331 | 2022 Total Pickups for Week 11 - 4,621 4,621 | 2022 Total Pickups for Week 12 - 5,081 5,081 | 2022 Total Pickups for Week 13 - 5,220 5,220 | 2022 Total Pickups for Week 14 - 4,521 4,521 | 2022 Total Pickups for Week 15 - 5,340 5,340 | 2022 Total Pickups for Week 16 - 5,598 5,598 | 2022 Total Pickups for Week 17 - 6,519 6,519 | 2022 Total Pickups for Week 18 - 5,821 5,821 | 2022 Total Pickups for Week 19 - 6,927 6,927 | 2022 Total Pickups for Week 20 - 8,020 8,020 | 2022 Total Pickups for Week 21 - 9,387 9,387 | 2022 Total Pickups for Week 22 - 7,263 7,263 | 2022 Total Pickups for Week 23 - 8,622 8,622 | 2022 Total Pickups for Week 24 - 9,132 9,132 | 2022 Total Pickups for Week 25 - 8,750 8,750 | 2022 Total Pickups for Week 26 - 8,707 8,707 | 2022 Total Pickups for Week 27 - 7,042 7,042 | 2022 Total Pickups for Week 28 - 7,950 7,950 | 2022 Total Pickups for Week 29 - 7,679 7,679 | 2022 Total Pickups for Week 30 - 8,074 8,074 | 2022 Total Pickups for Week 31 - 6,329 6,329 | 2022 Total Pickups for Week 32 - 5,959 5,959 | 2022 Total Pickups for Week 33 - 5,817 5,817 | 2022 Total Pickups for Week 34 - 6,145 6,145 | 2022 Total Pickups for Week 35 - 5,387 5,387 | 2022 Total Pickups for Week 36 - 4,426 4,426 | 2022 Total Pickups for Week 37 - 5,127 5,127 | 2022 Total Pickups for Week 38 - 5,368 5,368 | 2022 Total Pickups for Week 39 - 5,792 5,792 | 2022 Total Pickups for Week 40 - 5,167 5,167 | 2022 Total Pickups for Week 41 - 5,124 5,124 | 2022 Total Pickups for Week 42 - 5,345 5,345 | 2022 Total Pickups for Week 43 - 5,951 5,951 | 2022 Total Pickups for Week 44 - 4,702 4,702 | 2022 Total Pickups for Week 45 - 4,686 4,686 | 2022 Total Pickups for Week 46 - 5,578 5,578 | 2022 Total Pickups for Week 47 - 3,607 3,607 | 2022 Total Pickups for Week 48 - 5,610 5,610 | 2022 Total Pickups for Week 49 - 5,118 5,118 | 2022 Total Pickups for Week 50 - 5,842 5,842 | 2022 Total Pickups for Week 51 - 4,079 4,079 | 2022 Total Pickups for Week 52 - 3,437 3,437 |
| 3-Year Average Pickups 3-Year Average Pickups | 3-Year Average Pickups for Week 1 - 4,599 4,599 | 3-Year Average Pickups for Week 2 - 4,902 4,902 | 3-Year Average Pickups for Week 3 - 4,464 4,464 | 3-Year Average Pickups for Week 4 - 4,927 4,927 | 3-Year Average Pickups for Week 5 - 4,398 4,398 | 3-Year Average Pickups for Week 6 - 4,381 4,381 | 3-Year Average Pickups for Week 7 - 4,802 4,802 | 3-Year Average Pickups for Week 8 - 5,155 5,155 | 3-Year Average Pickups for Week 9 - 4,833 4,833 | 3-Year Average Pickups for Week 10 - 4,450 4,450 | 3-Year Average Pickups for Week 11 - 4,723 4,723 | 3-Year Average Pickups for Week 12 - 4,348 4,348 | 3-Year Average Pickups for Week 13 - 4,188 4,188 | 3-Year Average Pickups for Week 14 - 3,640 3,640 | 3-Year Average Pickups for Week 15 - 4,089 4,089 | 3-Year Average Pickups for Week 16 - 4,447 4,447 | 3-Year Average Pickups for Week 17 - 5,176 5,176 | 3-Year Average Pickups for Week 18 - 4,892 4,892 | 3-Year Average Pickups for Week 19 - 5,774 5,774 | 3-Year Average Pickups for Week 20 - 7,033 7,033 | 3-Year Average Pickups for Week 21 - 8,238 8,238 | 3-Year Average Pickups for Week 22 - 6,944 6,944 | 3-Year Average Pickups for Week 23 - 7,717 7,717 | 3-Year Average Pickups for Week 24 - 8,497 8,497 | 3-Year Average Pickups for Week 25 - 8,782 8,782 | 3-Year Average Pickups for Week 26 - 8,973 8,973 | 3-Year Average Pickups for Week 27 - 7,799 7,799 | 3-Year Average Pickups for Week 28 - 8,676 8,676 | 3-Year Average Pickups for Week 29 - 8,162 8,162 | 3-Year Average Pickups for Week 30 - 8,083 8,083 | 3-Year Average Pickups for Week 31 - 7,479 7,479 | 3-Year Average Pickups for Week 32 - 6,817 6,817 | 3-Year Average Pickups for Week 33 - 6,552 6,552 | 3-Year Average Pickups for Week 34 - 6,719 6,719 | 3-Year Average Pickups for Week 35 - 6,570 6,570 | 3-Year Average Pickups for Week 36 - 5,418 5,418 | 3-Year Average Pickups for Week 37 - 5,646 5,646 | 3-Year Average Pickups for Week 38 - 5,948 5,948 | 3-Year Average Pickups for Week 39 - 6,256 6,256 | 3-Year Average Pickups for Week 40 - 5,519 5,519 | 3-Year Average Pickups for Week 41 - 5,210 5,210 | 3-Year Average Pickups for Week 42 - 5,277 5,277 | 3-Year Average Pickups for Week 43 - 5,551 5,551 | 3-Year Average Pickups for Week 44 - 5,078 5,078 | 3-Year Average Pickups for Week 45 - 4,882 4,882 | 3-Year Average Pickups for Week 46 - 5,470 5,470 | 3-Year Average Pickups for Week 47 - 4,558 4,558 | 3-Year Average Pickups for Week 48 - 5,224 5,224 | 3-Year Average Pickups for Week 49 - 5,528 5,528 | 3-Year Average Pickups for Week 50 - 5,760 5,760 | 3-Year Average Pickups for Week 51 - 4,609 4,609 | 3-Year Average Pickups for Week 52 - 3,351 3,351 |
Service Share by Movement Type - Mar 2022 to Feb 2023
| Household Goods and Unaccompanied Baggage |
Non-Temp Storage Lots in Storage |
Privately Owned Vehicles Arrived Destination Vehicle Processing Center Count |
|---|---|---|
| Household Goods and Unaccompanied Baggage: 299,552 299,552 |
Non-Temp Storage Lots in Storage: 29,637 29,637 |
Personally Operated Vehicles Arrived Destination Vehicle Processing Center Count: 55,641 55,641 |
On-Time Deliveries (HHG & UB) - Monthly Comparison
| Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Jan | Feb | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| On-Time Deliveries |
On-Time Deliveries Feb: 12,88712,887 | On-Time Deliveries Mar: 15,57915,579 | On-Time Deliveries Apr: 14,92914,929 | On-Time Deliveries May: 15,66715,667 | On-Time Deliveries Jun: 19,95819,958 | On-Time Deliveries Jul: 23,58223,582 | On-Time Deliveries Aug: 27,62027,620 | On-Time Deliveries Sep: 22,72822,728 | On-Time Deliveries Oct: 20,64120,641 | On-Time Deliveries Nov: 19,21819,218 | On-Time Deliveries Dec: 19,48919,489 | On-Time Deliveries Jan: 19,19119,191 | On-Time Deliveries Feb: 15,19915,199 |
| Total Deliveries |
Total Deliveries Feb: 19,02619,026 | Total Deliveries Mar: 21,83921,839 | Total Deliveries Apr: 19,57419,574 | Total Deliveries May: 19,85419,854 | Total Deliveries Jun: 25,52525,525 | Total Deliveries Jul: 32,38932,389 | Total Deliveries Aug: 38,25738,257 | Total Deliveries Sep: 29,45729,457 | Total Deliveries Oct: 25,59725,597 | Total Deliveries Nov: 22,80622,806 | Total Deliveries Dec: 23,21123,211 | Total Deliveries Jan: 22,40722,407 | Total Deliveries Feb: 16,97216,972 |
DPS Customer Satisfaction Survey (CSS) Results - Monthly Comparison
Destination surveys are sent approx. 30 days after delivery. Therefore, CSS reporting will lag by at least 30 days.
12 Month Survey Return Rate |
|||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Jan |
| Feb 2022: 15.3% 15.3% | Mar 2022: 14.1% 14.1% | Apr 2022: 12.2% 12.2% |
May 2022: 11.2%
For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery. Therefore, CSS return rate reporting will lag by at least 30 days. 11.2% |
Jun 2022: 13.8%
For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery. Therefore, CSS return rate reporting will lag by at least 30 days. 13.8% |
Jul 2022: 13.0%
For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery. Therefore, CSS return rate reporting will lag by at least 30 days. 13.0% |
Aug 2022: 11.7%
For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery. Therefore, CSS return rate reporting will lag by at least 30 days. 11.7% |
Sep 2022: 7.0%
For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery. Therefore, CSS return rate reporting will lag by at least 30 days. 7.0% |
Oct 2022: 6.8%
For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery. Therefore, CSS return rate reporting will lag by at least 30 days. 6.8% |
Nov 2022: 6.2%
For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery. Therefore, CSS return rate reporting will lag by at least 30 days. 6.2% |
Dec 2022: 6.1%
For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery. Therefore, CSS return rate reporting will lag by at least 30 days. 6.1% |
Jan 2023: 2.0%
For shipments picked up on or after 30 APR 2022, surveys will be sent ~2-7 days after pickup and ~30 days after delivery. Therefore, CSS return rate reporting will lag by at least 30 days. 2.0% |
CSS results when asked, "How would you rate your overall satisfaction with the moving company's timeliness, courtesy, professionalism, and responsiveness in all phases of your move from first contact through delivery, to include any followup?"
Sort by:
Delivered Shipments - Mar 2022 to Feb 2023
| Overall Program Shipments | ||
|---|---|---|
| dHHG | iHHG | iUB |
| dHHG: 150,232 150,232 | iHHG: 92,152 92,152 | iUB: 55,504 55,504 |
On-Time Deliveries (HHG & UB) - Monthly Comparison
| SCAC | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Jan | Feb |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| On-Time Deliveries |
3 of 8 Deliveries were on time3 |
19 of 26 Deliveries were on time19 |
8 of 11 Deliveries were on time8 |
16 of 18 Deliveries were on time16 |
21 of 27 Deliveries were on time21 |
20 of 31 Deliveries were on time20 |
33 of 45 Deliveries were on time33 |
20 of 27 Deliveries were on time20 |
10 of 12 Deliveries were on time10 |
3 of 3 Deliveries were on time3 |
2 of 2 Deliveries were on time2 |
||
| Total Deliveries |
3 of 8 Deliveries were on time8 |
19 of 26 Deliveries were on time26 |
8 of 11 Deliveries were on time11 |
16 of 18 Deliveries were on time18 |
21 of 27 Deliveries were on time27 |
20 of 31 Deliveries were on time31 |
33 of 45 Deliveries were on time45 |
20 of 27 Deliveries were on time27 |
10 of 12 Deliveries were on time12 |
3 of 3 Deliveries were on time3 |
2 of 2 Deliveries were on time2 |
Months without markers indicate no shipments.
Punitive Actions
Mar 2022 to Feb 2023
A Letter of Warning serves as notice to a TSP that if violations or performance problems continue, suspension action may follow.
Letters of Warning
26
A Letter of Suspension can be issued for repeated violations or a single violation that endangers DoD property (a.k.a. immediate suspensions) and typically last 30 days.
Letters of Suspension
0
When a TSP violates any provision of its agreement and/or the DP3 business rules, the PPSO may issue LOW(s) or LOS(s). Consequently, a TSP could receive multiple punitive actions from a single shipment. For more details, contact your shipping office.
Customer Satisfaction & Claims (HHG & UB)
Mar 2022 to Feb 2023
dHHG
iHHG
iUB
CSS % Satisfied
Claim Rate
Average Claim Amount Paid
72.6%
18.6%
$2,013
-%
-%
$-
-%
-%
$-
CSS % Satisfied
Claim Rate
Average Claim Amount Paid
85.7%
21.6%
$1,231
88.5%
13.2%
$1,228
95.5%
7.2%
$390
If you have any questions regarding your assigned TSP, please contact your local transportation office.
Data Capture: 1 Feb 2022 - 28 Feb 2023
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