FAQs

How many copies of the USTRANSCOM FORM 10, Defense Courier Account Record are needed when updating a Defense Courier Division (DCD) account?

One copy is required. Stations are authorized to accept faxed or scanned FORM 10s from customers. Reproduced copies of the FORM 10 are acceptable for delivery/receipt of material. The signatures on fax/scanned or photocopied forms must be clear and legible enough to allow positive verification during material transactions.

How long is a FORM 10 valid?

A FORM 10 is valid for only one year from the date of validation. The customer will be required to submit a new FORM 10 upon expiration to continue service.

How do I know I'm sending my article to the correct Defense Courier account/Department of Defense Activity Address Code (DoDAAC)?

It is highly suggested, you (Consignor) contact the intended recipient (Consignee) to verify their account/DoDAAC information.

Is there a website I can used to locate and/or verify a DoDAAC?

You can use the website https://www.daas.dla.mil/daasinq/ and click on DoDAAC to start the process.

• Click: DoDAAC
• In The "DoDAAC" field type in HKXXXX (Example: HKH016)
• In The "TAC 1" field type in the 6 digit DCD account number, e.g. 434XXX (Example: 414016)
• If you are still not sure, contact your servicing DCD station.

What is the difference between Aerial Port of Embarkation (APOE) and Aerial Port of Debarkation (APOD)?

APOE is the port or location where the material is entered. APOD is the final port or destination where the material is being delivered.

Is there a website I can use to track my shipment?

Yes, go to the website https://igc.ustranscom.mil/, click Need an account, and complete.

What is a TCN and how do I construct one?

The Transpiration Control Number (TCN) is a 17 digit alpha numeric code that identifies each individual piece of courier material (Example: HKR0627116X001XXX). TCNs can be broken down into 6 sections:

• The first 6 characters (HKR062) are your DODAAC.
• The next character (7) is the last number of the current year. (i.e., 2018 = 8, 2019 = 9, 2020 = 0).
• The next 3 characters (116) correspond to the Julian date the TCN was created.
• The next character (X) will always be X for courier shipments.
• The next 3 numbers (001). Enter a serial number. Do not duplicate serial numbers for the same Julian day. Use numbers 001 through 999 in sequential order.
• The last 3 characters (XXX) will always be XXX for courier movements.
• Example: HKH1237161X001XXX.

How long will my TCN advances remain in Advanced Transportation Control Movement Document (ATCMD) Form after they are input?

TCN advances are retrievable for up to 15 days after there are initially entered. TCNs which are not retrieved or received by the servicing Defense Courier station within 15 days will have to be resubmitted and assigned a new TCN.

How long will it take for my package to reach its final destination?

CONUS-to-CONUS = 14 days (average).
Overseas = 21 - 30 days (average).

NOTE: Several factors must be considered when calculating movement times. Some of which are: Where is the material being shipped from? Where is the material being shipped to? What is the transit and delivering station's movement schedules? It is recommended you contact your local courier station to get a more specific movement schedule.

My unit is deploying, where can I find contact information for my future servicing station?

First, contact your current servicing station, via SIPR message or email, and advise them of your pending deployment. Please include dates, location and disposition instructions. If necessary, your station will in-turn advise you of your future servicing station and ensures your material is forwarded to the correct location.

My next scheduled delivery is not for another week, but I need my material sooner. What are my options?

There are a several options to consider when expediting movement of your material. Contact your servicing Defense Courier station for available options.

I recently received an article which had my account labeled correctly on the outside wrapper, but the inside wrapper had another account number. What do I do now?

STOP! Do not open the inner wrapper. Immediately contact your servicing Defense Courier station for guidance.

What material may not be transported by Defense Courier?

Couriers will not knowingly accept prohibited material. In accordance with DODI5200.33, Defense Courier Operations, the following categories of material are prohibited from movement by Defense Courier regardless of security classification:

• Contraband, including controlled substances (particularly narcotics and dangerous drugs).
• Explosives, ammunition, firearms, and their components.
• Radioactive material, etiological, or other material hazardous to humans.
• Flammables.
• Liquids of any kind.
• Any item including batteries that are regulated under AFJM 24-204, Preparing Hazardous Material for Military Air Shipment
• Currency, military payment certificates, bonds, securities, precious metals, jewels, postage stamps, or other negotiable instruments

How long do I have to pick up my material?

Upon notification you should promptly pick up your material. Stations will not store material in excess of 30 days and will return the material to the original sender (RTS) when delivery attempts have been unsuccessful.

I need to use the Defense Courier Service but don't know where to begin?

Contact your local USTRANSCOM Defense Courier station.

I need to establish a Defense Courier account, what do I need to do?

Contact your local Defense Courier station to initiate the account. Depending on the type of account, you may be required to provide additional information or documentation. (Contractor accounts require a Contract Authorization Letter).

I am a Contractor and my DD Form 254 is Classified, what do I need to do?

Provide TCJ8 with a memo stating the following:

• Contact Number.
• Expiration Date (if Courier Service is Authorized (Block 11k, "yes").
• POC Information.
• Location of Service (if possible).

I have a question about updating/changing/renewing my FORM 10, who do I contact?

Contact your servicing Defense Courier station.

How do I change my Non-COMSEC Account into a COMSEC Account?

Contact your COMSEC Manager to get your COMSEC Number then contact your local Defense Courier station. Your servicing courier station will provide guidance to you concerning any further changes.

My Account has been suspended, what do I do?

Your servicing courier station should be able to assist you with resolving the problem. If you are the lead representative for a Category of Account, contact TCJ8 (618) 817-5382 or (618) 817-5754.

What do I do if my COA isn't going to pay for my Account anymore?

Contact TCJ8 (618) 817-5382 or (618) 817-5754 to determine which COA you should fall under. If you are a new COA, then TCJ8 will help you get started.

I have a question concerning my COA, who do I call?

Start by contacting your category of account representative. If you don't know who that is, or if after contacting your COA you still have questions, then contact TCJ8 (618) 817-5382 or (618) 817-5754.

I am a new Point of contact for my COA and need information about Defense Courier bills and funding responsibilities, who can I call?

Contact TCJ8 (618) 817-5382 or (618) 817-5754 for information on all financial aspects associated with USTRANSCOM's Defense Courier service.

Who can I contact if I have a question about an Account under my COA?

First, determine if it is a Government Account or Contractor Account and call the POC for the Account. If you do not have the POC info, then call TCJ8 (618) 817-5382 or (618) 817-5754.

What do I do if I don't think I should pay for the Bill/Invoice/1080 I received from USTRANSCOM Defense Courier Division?

Contact TCJ8 (618) 817-5382 or (618) 817-5754 as soon as possible.

I want to pay my Bill, how do I do this?

Contact TCJ8 (618) 817-5382 or (618) 817-5754 or pay Defense Finance and Accounting Service (DFAS) by electronic funds transfer (EFT) or check.