United States Transportation Command

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ALEXANDRIA, VA (USTCNS) --- Customers of the Military Traffic Management Command have an opportunity to provide immediate feedback on the command's transportation services.

MTMC customers can now provide comments at www.mtmc.army.mil.

"We are building the process to hear from our customer," said Lee Strong, coordinator, Distribution Analysis Center. "We will take action on what customers tell us."

Previously, there was no specific route for MTMC customer comments by phone, e-mail or letter. Each comment received was handled on a case-by-case basis.

"The focus is about the job the Military Traffic Management Command is doing," said Strong. "We want to hear from our customers at installation, unit, command and service headquarters' transportation offices."

The customer response form is now a separate Web window on the MTMC site. The prompt for the comment window is accessed by clicking on either of the specific program tabs on the home page¯Freight/Cargo or Passenger or Personal Property. Then, go to "What's New" and click on "Overall MTMC Customer Satisfaction Survey.

This will lead to a window with general MTMC comments and four subwindows: Freight domestic distribution, freight global distribution, passenger program and personal property program.

The initiative is part of MTMC's 2002 Strategic Plan, said Strong. It has the full support of Maj. Gen. Kenneth L. Privratsky, Commander, who was a customer of the command while at the Defense Distribution Region East, Defense Logistics Agency.

Comments will be rushed to appropriate MTMC offices and functions, said Strong. At the same time, the center will track the performance trends over time.

"We want to see continuous improvement," said Strong. "If we are not doing better, we are not doing our job."

MTMC transportation office customers are enthusiastic about the idea.

"As long as it is not a 'black hole' it sounds like a good idea," said Lisa Divine, Transportation Officer, Naval Surface Warfare Center and Crane Army Ammunition Activity, Crane, Ind. “There should be some e-mail notification after you send a response. If you do not hear back it is not beneficial.”

MTMC is listening. The suggestions from the field will be incorporated in automation and philosophy in MTMC's new customer response system, said Strong.

"Absolutely, we are customer driven," said Strong.