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USTRANSCOM civilian recognized for excellence in DoD information technology

SCOTT AIR FORCE BASE, Ill., (USTCNS) --- The U.S. Transportation Command’s, Mr. Frank Barncord was recognized as a finalist in the 2003 Department of Defense Chief Information officer (DOD CIO) Awards.

Barncord works in USTRANSCOM’s Command, Control, Communications and Computer Systems Directorate, where he focuses on solutions to problems with information technology (IT) that have the potential to degrade communications between USTRANSCOM and its customers.

The new IT capability Barncord was recognized for is distinctly different from any DOD service because it eliminates dependence on customers to report interruptions. Barncord and his team use robotic computers and performance-monitoring software to stay ahead of system degradations. The system notifies technicians of problems before service failures occur.

According to Barncord, the team leader of USTRANSCOM’s service assurance section, the command wants to be proactive.

“We don’t want customers to tell us when something is wrong,” he said in a recent interview with a major computer magazine. “We should know before the customer calls.”

“We salute Mr. Barncord for designing and implementing a Customer Service Assurance (CSA) program in USTRANSCOM that uses a revolutionary approach to provide and ensure world-class IT service to the warfighter,” wrote, the Assistant Secretary of Defense for Networks and Information Integration, and the DOD CIO, in a letter to Barncord’s leadership. “Mr. Barncord’s ability to define his vision and then design, manage and execute a solution has been instrumental in increasing the performance and availability of critical systems in USTRANSCOM.”

This is the third year for the DOD CIO Awards honoring excellence in improving information management and information technology. This year, the three-phase selection process screened 75 nominations from around the world.

Established in 1987, USTRANSCOM is one of nine unified combatant commands. Today, USTRANSCOM provides the synchronized transportation, distribution, and sustainment; which enables projecting and maintaining national power where needed; with the greatest speed and agility; with the highest efficiency; and with the most reliable level of trust and accuracy.
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