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USTRANSCOM awards contract to improve the moving process for Service Members and their families

USTRANSCOM graphic illustration by Adam Sanders

SCOTT AIR FORCE BASE, Ill. (Nov. 04, 2021) – U.S. Transportation Command (USTRANSCOM) awarded the Global Household Goods Contract (GHC), worth an estimated $6.2 Billion to HomeSafe Alliance, LLC, of Houston, today.

“The strength of our service members starts at home,” said Air Force Gen. Jacqueline Van Ovost, commander, USTRANSCOM. “Change is required in order to keep faith with military families, and our strategy to improve the relocation process will deliver credible improvements to military families.”

The contract provides complete door-to-door global household goods relocation transportation and warehouse services worldwide for Department of Defense (DOD) personnel, U.S. Coast Guard members and other federal employees. The contract transition period and base period of performance are from Dec. 1, 2021, to Aug. 31, 2025, and is a Fixed-Price with Economic Price Adjustments, Indefinite-Delivery, Indefinite-Quantity contract.

The GHC is one aspect of a broader plan to improve the relocation process for service members, civilian employees, and their families, and integrates functions currently performed by more than 900 commercial entities. The transition to a single move manager with an enduring contract is a key part of the reforms TRANSCOM is leading to deliver improvements to service members, DOD employees, and their families.  

“The long-term stability and consistent business this contract presents will provide industry with the confidence and rationale to make lasting capital investments and relationships with trusted suppliers to meet DOD’s demand,” said Air Force Col. Joel Safranek, Defense Personal Property Program Director. “It will also improve communication by delivering modern, digital management tools to customers, simplify the claims process in the event of loss, damage, or inconvenience, and enable the Department to fix the accountability lacking in today’s program.”

Van Ovost emphasized the government will continue to maintain ordering of services and rigorous oversight of contractor performance.

“This is an opportunity to raise the standard for our families, attract quality capacity to the program, and introduce a level of accountability absent today,” Van Ovost said. “Once implemented, this contract will positively impact thousands of service members, civilian employees and their families each year.”

USTRANSCOM and HomeSafe Alliance, LLC, will begin by integrating information technology systems and processes.

“At the end of the day, this change is about improving quality; and although we are extremely excited about improvements it will bring, we must be patient,” said Safranek. “It will take time to transition and phase into this new contract, with moves under the new construct not taking place until late in 2022 at the earliest.”

While USTRANSCOM looks forward to delivering capabilities under the GHC, the command remains committed to providing a quality experience to customers during the transition. Currently, all household goods shipments in 2021 and most in 2022 will move under the existing program. 

USTRANSCOM exists as a warfighting combatant command to project and sustain military power at a time and place of the nation’s choosing. Powered by dedicated men and women, we underwrite the lethality of the Joint Force, we advance American interests around the globe, and we provide our nation's leaders with strategic flexibility to select from multiple options, while creating multiple dilemmas for our adversaries.

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